Tempasure Heating And Air Conditioning

I was two days without heat. Len was on vacation and worked long distance to find a solution, even after the delivered part was stolen off my front porch. It was a terrible situation made better by his team’s dedication to solve the problem.

This was the first time, I had ever used TEMPASURE. We had a problem with our water heater. Len was incredibly helpful, not only fixing the problem, but fixing it in a timely manner and at a reasonable rate. I would definitely recommend TEMPASURE for any heating and air conditioning issue.

- Aaron, North York

Len was incredibly helpful, friendly and accommodating. Extemely fast and great work and a very fair price.
We had Mega City in last year for ‘yearly maintenance’ and they took our money without mentioning the fact that our furnace didn’t have the proper filter or that it was installed incorrectly (likely by them).
We now have a filter that actually fits and is working properly thanks to Len and his team.
Highly recommend!

Len was a total professional and delight. He was quick to respond to calls and texts with answers and suggestions. Our furnace died on a Thursday and he was able to have our new one installed the following Monday. He even dropped off space heaters for us to use free of charge before our new furnace was installed. Those allowed us to stay in our house over a cold weekend. Good installer was also highly professional, courteous and too time to explain the new furnace and installation process. After working with several different furnace repair and install companies, I can say that these guys are a real cut above the rest!

With winter fast approaching I searched HomeStars for a reputable furnace company to inspect/clean the furnaces at two properties, one our own (furnace 15 yrs old) and one rented (furnace 4 yrs. old), just to ensure there would be no problems this winter like unfortunately we had 4 years ago. TEMPASURE Heating and Air Conditioning stood out, the reviews were very positive so I called Len Minuk (the owner) two weeks ago on Wednesday Dec 6th. He immediately answered the call and said he could fit me in the latter part of the following week. To help in advance should he need any basic replacement parts I emailed Len the name/model/serial nos. and installation date for the furnace/humidifier and gas hot water heater for both properties.

Timing is everything! With appointments set for Len to visit the properties, four days later, the furnace at our property suddenly acted up and wasn’t maintaining heat in the house. Called Len that evening and he kindly managed to fit us in for an inspection the next day. He thoroughly checked the furnace and with a camera showed me a heat exchanger air leak (caused by a missing rivet ring) which appeared to be causing a high temp sensor to prematurely shut down the furnace. Since it was an unsafe operating situation (combustion gases could possibly leak into the house hot air supply) under his gas licence he had to immediately shut off the gas supply to the furnace. Now we had no heat in the house except for two gas fireplaces and the temperature outside was -9c! Len however, kindly also provided us with two electric heaters free of charge. We discussed some options and feeling under no pressure (common sense) we both felt the best option was to replace the furnace. An important point to note was Len noticed (correctly) that our existing furnace (100,000btu) was significantly oversized for our 1,800 sq, ft. bungalow. I was concerned however that the 60,000btu furnace Len was suggesting might be insufficient to properly heat the house (thought an 80,000btu furnace might be better) but Len assured me it would be better suited and I accepted his advice.

Len immediately fitted us in, ordered a new furnace (High Efficiency American Standard 60,000btu) and within 3 days Adam (his installer) had fully completed the work. Adam too was highly knowledgeable about gas furnaces and the other gas equipment (gas whole house hot water boilers and hot water tank heaters) has known and worked with Len in the industry for over 14 years and has been full time with Len for the past approximately 5 years. Felt both Len and Adam were highly professional at all times and very knowledgeable and honest about the options/costs. In the end felt the final furnace charge was fair and that Adam’s installation work was excellent. A great job! Adam protected the hallways, work area and completely cleaned up afterwards. And, after a week I feel our house with the 60,000btu furnace is maintaining the house at a more even temperature compared to in past years the 100,000btu furnace. Len was right to go with a 60,000btu furnace.

Regarding the furnace in the rented property, it was fine. I would recommend TEMPASURE Heating and Air Conditioning to family and friends and will definitely come back to the company if we have any future needs. Thanks Len and Adam. Excellent work and very prompt and courteous service. Greatly appreciated! All the best for the holidays and for A Happy New Year 2018!

Len and his team are prompt, courteous, knowledgeable and delightful to work with. They do the work quickly and leave your home immaculate. They are amazing!

My furnace was red tagged and the gas was shut off on the coldest day in December. Len showed up that night with heaters in tow. They were fully booked for the next day so I waited 2 days to have the work done. Adam showed up between 9-10am as scheduled. The furnace was suppose to arrive between the same hours but the delivery arrived at 715am! Adam rolled out floor mats and wore boot covers which was appreciated. Adam was polite and efficient, and was able to explain what failed on my old furnace. Adam even took out my furnace humidifier that I no longer wanted. The entire job took about 4.5hrs. Len followed up after the job was done to ensure satisfaction and clarified an issue with parts. I would use them again if need be.

Our furnace stopped working and searched HomeStars for reputable repair/replacement contractors. After reading the positive reviews for Temp-a-sure, I sent an email to the contractor at midnight. By 7am the next morning I received a text from Len (owner) at Temp-a-sure noting that he would call me within the hour. Our phone conversation was brief and he gave me the standard costing for inspection and ballpark costs for repair or replacement. Before noon that same day Len was at my home and he provided his opinion. Not once did I feel like he was trying to sell me something that I didn't need and ultimately the choice was mine to repair or replace. In addition, I had a few questions with regards to a few things in furnace room (e.g., Cap on a Pipe, Cap on Drain Pipe). Len said that since the issues were small, he would fix them without an additional costs. I also had a question regarding the code for an orphaned hot water tank and the required diameter for the chimney liner. Len called his technician and Adam confirmed that my chimney liner was to current code.

After deciding to install a new furnace, Len arranged for the delivery for the next morning (1 hour window). Deliver arrived earlier than expected, but I was home so it was not an issue. The following morning (2 days after Len's initial assessment) Adam came to install the unit. He arrived at 8:45am and was out of the house at 1:45pm (5 hours). Adam was very professional, courteous and patient. For example, I have a small children and Adam he made sure he closed the safety gate each time he went downstairs.

As other reviewers have commented, Adam ensures that he cleans up (e.g., sweeps) before leaving. He also took time explaining everything he has done (inside and outside of the house) and answers any questions. Adam also noted that my Humidifier was disconnected and was missing a Humidistat. He assured me that he would speak with Len and that they would arrange of a time to complete the job (even though this was not in their original scope of work).

I have used HomeStar for other work in my house. Temp-a-sure exceeds all other service suppliers that I have worked with.

Other Things to Interest:
Primary furnace supplier is American Standard
Does not accept Credit Card payment
Invoice provided in PDF format
Full payment due at the time of installation
5 year labour warranty
10 year parts warranty

Very professional, highly responsive, and downright honest. A pleasure to work with in an industry where I was getting used to being neglected and taken advantage of. Go Len! Highly recommend, loves his work, passionate about helping people, patience to answer all my questions.

No Heat. Carrier furnace went into shut down mode. The heat ex-changer failed. Len was quick to come to the home and diagnose the failure. A replacement furnace was required..lasted only 19 years. New furnace was delivered and installed the next evening. No issues with the the installation by Adam. He was efficient, very professional, and left the job site spotless. He showed me the reason for the failure and explained in great detail what had gone wrong over time. Very happy with the result but the inflexibility on the price prevented me from rating 5's