Ideal Home Comfort Inc

I spent 40+k on 2 systems between 2 houses with this company. After they installed it, they started to ignore my requests for help, became hard to reach and gave no labor warranty on hardware even though they maintain it yearly. Over winter our very expensive heat pump from Lennox froze and start giving errors about it. I contacted them right away and their solution was just to switch system to emergency heat and run our house heating off propane which costed us hundreds of dollars every month. Then in spring when snow thawed, we found out that ice freeze/thaw cycle broke the pump, coil, damaged walls of the unit...etc. Of cause they claimed no responsibility for this and tried to charge me full price for labor repair on the unit because they said it was animal damage... Right, apparently we have super squirrels and mutant chipmunks that bend metal... In my attempts to communicate with them, i was outright told by their staff "Matt will not call you back because he is too busy. Wait."... So take your money elsewhere unless you enjoy this sort of treatment.

I have had Ideal Home Comfort at my home for 3 different jobs, duct cleaning, repair of an old dryer vent and cleaning my furnace. The employees are always on time, on budget, polite and courteous. The work has been exemplary. I would recommend this company.

Installed duct work, new furnace and AC. After being paid, ignored me to finish the job. Matt stopped answering the phone and I had to contact the distributor of the product he represents. Finally, after non stop complaints, someone showed up. His company will do the bare minimum for the money. Their "warranty" is a service plan, NOT a warranty. You must pay for service calls or you forfeit the manufacturers actual warranty. Just go somewhere else.

I hired Ideal Home Comfort to diagnose why my air conditioner was not cooling - the technician advised me that the system was leaking with the following repair estimate:

1) Leak search ($220.00)
2) 8Lbs of R-22 Gas ($1200.00)
3) Leak Repair ($120 / HR)

Something told me the quote was not accurate - during the diagnosis the technician initially indicated the system was charged and almost full - a few minutes later this suddenly changed to the system is flat. This hesitation and quick change of diagnosis had me thinking twice.

I called in another HVAC repair company for a second opinion, technician notes differed COMPLETELY. The technician advised that the system was ALMOST FULL, and that the issue was in the thermostat. The thermostat was programmed for two stage operation, but the furnace was wired for single stage. My issue had nothing to do with the gas leak as advised by Ideal Home Comfort.

It costed me $225 to repair my A/C. Ideal Home Comfort was ready to charge me thousands!

I DO NOT recommend this deceptive company to anyone for any HVAC services. Contacted this company via email to voice my concern on July 17, 2017 and have yet to receive a response. UPDATE: No response back from Ideal Home Comfort.

Matt sold us a furnace for thousands less than some of the other quotes we got. Excellent service and knowledge. We use them to service our furnace every year. Highly recommended.

Mathieu has provided us service more than once - changed our humidifier from the old type that has water sitting all the time to a "waterfall" type, and then upgraded our furnace last year.
What we appreciate the most is him not trying to upsell, and his prices are very competitive.
Above all the work is meticulous and the work area left clean.