Max in Mississippi Mills

I spent 40+k on 2 systems between 2 houses with this company. After they installed it, they started to ignore my requests for help, became hard to reach and gave no labor warranty on hardware even though they maintain it yearly. Over winter our very expensive heat pump from Lennox froze and start giving errors about it. I contacted them right away and their solution was just to switch system to emergency heat and run our house heating off propane which costed us hundreds of dollars every month. Then in spring when snow thawed, we found out that ice freeze/thaw cycle broke the pump, coil, damaged walls of the unit...etc. Of cause they claimed no responsibility for this and tried to charge me full price for labor repair on the unit because they said it was animal damage... Right, apparently we have super squirrels and mutant chipmunks that bend metal... In my attempts to communicate with them, i was outright told by their staff "Matt will not call you back because he is too busy. Wait."... So take your money elsewhere unless you enjoy this sort of treatment.

install of high end LENNOX equipment was delayed by 4+ months. Eventually i pulled the plug on this and demanded refund. It was provided after 2 weeks of stalling. on a good note, they did refund all the money and did more then expected after hence 3 star instead of 1.