House Master Home & Commercial Inspections

Samantha,
We are sorry to hear your inspection didn’t meet your expectations. We’ve been in business for over 22 years, and have served tens of thousands of clients, and we strive to create the best possible inspection experience for each customer we have. Our inspectors continually try to provide the most information possible at all our inspections however, we are limited to a non-invasive, visual inspection of the home on the day of the appointment. The heaving of the basement floor slab and the doors not closing were not apparent at the time of the original inspection, as per the original report photos. Unfortunately, our inspectors are not able to predict how exterior conditions, such as seasonal changes and expansive soils, may impact your home in the future. We opted to have your doors repaired at our expense as an act of good faith, customer service and to show that we are a reputable company that cares about our clients.

Thank you for allowing us back into your home numerous times to investigate your concerns and we are sorry for any inconvenience caused by our revisits. We would also like to apologize for not responding to your email requesting a refund of the service fee, it was not our intention to leave you hanging. We were contacting our Liability Insurer to be sure that we were protecting both our rights and yours as is standard procedure when legal action is threatened by a past customer. We understand at this time the Insurer as reached out to you. We hope that you find suitable recourse with the Alberta New Home Warranty Program that our office manager referred you to. We also appreciate your feedback and hope you can understand our position.

Sincerely,
The HouseMaster Team

We do regret to hear this is how you feel regarding the services that were provided to you because we truly take our customer satisfaction very seriously. This is why an attempt was made to resolve the issue personally but unfortunately was met with hostility and no resolution was achievable. We do assume that upon recommendation by the inspector due to the limitations of snow cover and lack of visible roof area that a professional roofer was contacted where they confirmed that indeed there were issues with the roof, as stated above $20000-$25000 worth of repairs, and that this was a large factor in not purchasing this particular home and why our services were again sought to conduct an inspection on another property. It is unfortunate that the second home was falsely listed as having ‘upgraded’ electrical services when in reality it was not the case. After the inspection we were contacted to be told that our inspector had given incorrect information. He had stated it was possibly a 60/70 amp panel but not determinable due to the many obscurities found throughout the electrical system and to have a qualified licensed electrician evaluation.
To ensure future customer satisfaction and rectify the situation at our own expense we hired a Master Electrician to visit the property to evaluate the electrical situation. Under his review he determined that indeed the homes electrical system was a 60/70amp service with a panel only rated for 100amp but not actually upgraded. He did state that this is a common finding in homes of that vintage where people believe they are getting a deal on having their electrical upgraded by an ‘electrician’. These ‘electricians’ will come in and change out the panel to one that has a 100amp rating without upgrading the actual service to the home to create the illusion to the unqualified person that the service has indeed been upgraded to code. He as well found this home to have serious concerns, all of which what were initially indicated by our inspector in the report. These concerns were that the main panel did not have a main breaker to shut off power in the event of an emergency and in addition the mast head was much lower to the ground then required creating a potential serious hazard in the backyard which are all required to meet code when a system has been truly upgraded to a 100amp service. We did take this as a learning experience for all of our staff to reiterate again our inspection processes and solidify our recommendations to clients regarding electrical in homes and do advise anyone looking to purchasing an older home that is listed as having upgraded electrical to educate themselves and speak to a qualified licensed electrician.