We have moved 4 times in the last 3 years and this was by far the worst experience and most expensive move to date. First of all, its important that you realize that the reason this company has good reviews is because if you have a claim settled with them due to damage, they require a signed waiver indicating you will NOT leave a negative review, otherwise they will sue you for damages of $5,000. We had significant damage during our move but opted to leave an honest review rather than accepting the (pathetic) settlement. Here is a summary of our experience:
1. We were pressured to use 4 movers rather than 3 which would have been fine if they did their job. 2 of the 4 stood around and looked lost for most of the move so the additional charge was a complete waste. My husband easily loaded more on the truck than the two of them combined.
2. They had an abundance of moving blankets in the truck which they indicated they would use to wrap our furniture. We wrapped a ton of our furniture before they arrived, but they seemed like they would be careful so we left the remaining pieces of furniture. Maybe 3 blankets were used.
3. The truck was packed so poorly that items were flying all over the truck causing damage
4. They used a dolly to unload our wood dressers, side tables etc, directly onto the paved driveway which scratched the sides/tops of several pieces
5. They dragged furniture across the hardwood floors in our new house creating several deep scratches.
6. Huge dents/gouges were taken out of stairs.
7. Several times we asked them to bring furniture into the basement and we found several of these items in the garage after they left
8. They spent over 20 minutes going from House A to House B, being 1.2Km away. We checked the cameras and they were just sitting in the driveway
Following this experience, I followed up several times with customer service using the forms they required and left several messages before hearing back with an excuse that the photos I sent were too large and didnt go through.
If you use this company, buy the MOST comprehensive insurance as there will undoubtedly be significant damage to your personal belongings/property.
- Approximate cost of services:
- $1,300.00