Reliance Home Comfort Calgary

My review of Daniel MacDougall,
From day one Dan has provided customer service on an level exceeding expectations.
We purchased a water softener and tankless RHEEM water heater.
Before getting a quote from Reliance I researched the company. They are listed as having a A+ rating with the BBB.
I read the consumer comments section and was a little nervous about committing to a rental vs a purchase.
Dan clearly explained, and wrote out the rental contract.
Dan invested allot of time in our quotes / contracts . He always took extra time to respond by phone and then a follow up email.
My wife and I called him a number of times and kept changing the products and contract.
In addition when we needed more time to decide Dan put our deals on hold. Quote "You are the homeowner and as such my boss. You are making a major purchase and want to ensure you are getting not just the most of your current equipment but in your replacement. I'll put your deal on hold, you call me if you wish to proceed"
Eventually we did decide to purchase. About price:
Dan told us at the start the Reliance was the number one volume dealer in Canada. He was so confident in his quotes that he never even mentioned the standard line 'if you get a better quote call me I'll beat it'
He was right! Other quotes including a Major Warehouse Club were more, even factoring in the 'cash card' .
About instal:
Install was another example of the added value Reliance provides. The installers were friendly, professional and committed.
They ensured every aspect of the install was not just 'to code' but aesthetically pleasing. I was astonished just how involved the process is. They worked a full day to complete the install. They cleaned up after themselves and made sure I was satisfied with everything. Finally the made sure I understood the new equipment operation and maintenance.