I had a terrible experience using this company to move my stuff from Ottawa to Calgary. I should have known how bad they were the first day they came to pick up my stuff. They gave me a time between 2 and 4 July 28 but never came. In fact, no communication from them why they could not come at the time they gave. The movers actually damaged my walls and a door. When I pointed it out to the movers they had no credible explanation how that happened.
Before doing business with them I was inundated with emails telling me they move weekly to Alberta and BC. After they moved my stuff I gave them the address they will move my stuff to in Calgary three days later (i.e. 31st July). At the same time I asked how much my move cost and the time for delivery. These questions were not answered but rather they promised to call me back to give me these info. They ended up calling the following day which was August 1st on Friday. I was driving through the state to Calgary then and consequently did not pick the call immediately. However, I called back and never got anyone to talk to. I waited till the following Monday (August 4th), which was a civic holiday. They were not opened. When I called the following day August 5th, I was told I must pay up before I could be told when my stuff will arrive Calgary. Right now I was Irate because no one told me this before they came to pick my stuff up. In fact, I asked why they had to wait 5 days before calling me to give me the price if they knew you had to pay before your stuff will be put on the next truck? The lady I was dealing with was very obnoxious and rude. She kept telling me I had to pay up. She was venting and not willing to listen to me only asking me what I wanted to do. When I realized there was no winning with her, I decided to just pay up. She now informed me that the next move was August 10th the following Sunday. I was flabbergasted. Wat happened to the emails where they mentioned moving every week to AB and BC. I was beside myself at this point since I was already in Calgary and I was paying for Hotel stay. She told me it would take 5-7 days for my stuff to arrive Calgary. I spoke to a manager who specifically mentioned that they only move twice to AB. This was at odd with what their quote sent to me prior to the move stated. I had to stick with it when I knew there was nothing else I could do.
However, after waiting till August 15th when my stuff was supposed to come I called them and I was told I should wait till the 7th day which was August 17th. I waited but nothing happened. I called them August 18th at which point I received one devastating news form one nasty guy who pretty much told me my stuff will arrive the following week of August 25th. When I questioned what he just said he hanged up the phone on me. I was very disappointed because of the misleading info I kept on receiving. I was shocked that even if they mentioned 5-7 business days (which was later changed to 5 to 10 business days) my stuff ought to arrive latest the week of August 15th since they claimed my stuff left August 8th. At this point, I did not know what to believe.
My stuff finally arrived August 23rd. Only two movers came wit the truck and they pretty much wanted us to help out in offloading the stuff as they were very tired. We ended up helping as much as we could since we were just glad that we finally received our stuff. They forgot to bring our vacuum cleaner floor piece and we were just happy that most of our stuff arrived.
I beg you do not do business with this company. You do not need to go through all the insults and misinformation I received form them.
- Approximate cost of services:
- $4,158.00