Midland Van Lines No Longer In Business

Moving & Storage
Markham ON L3S4T1
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Richard Leibovitch from Calgary
Richard Leibovitch from Calgary
1 review Dollard Des Ormeaux, QC
0/10

Moving

Midland Van Lines are BY FAR the worst moving company that I have ever had to deal with (and I deal with a lot of freight companies for a living!)!!! They charged us double what we were originally quoted us, including a fee for the movers having to walk more than 50 feet from entrance to my apartment. I have weighed thousands of shipments in my life, and highly doubt that the number they told me that my shipment weighed came anywhere close to its actual weight. After hounding me for payment (to which I finally agreed since I needed my stuff by the date stated on my contract), I found out that indeed my stuff had yet to be loaded and was still in Montreal). When I inquired as to when it would be delivered, I got different responses from seemingly every person there that I spoke to. Some said July 5, some July 10, some didn't seem to care. The customer service people there also seemed to be extremely rude and insensitive to the fact that I was stuck without my stuff. Several days later I called again to get more information on when my stuff would be delivered, I was told it would be the following Monday or Tuesday, and that I would get a call 24 hours in advance to set up the appointment. The very next day (Thursday), I got a call on my lunch hour that my stuff was to be delivered that day between 2 PM and 7 PM. The rest of the conversation is as follows:

Midland: "Do you accept this?"
Me: "No, I do not accept this! I'm at work! You were supposed to give me 24 hours notice!"
Midland: "I don't want to hear your opinions. Do you want your stuff or not?
Me: "You were supposed to give me 24 hours notice! This is unacceptable!"
Midland: "If we do not deliver your stuff today, then we will only deliver it in 3 week AND charge you storage."
Me: "Fine, I accept."

Thank G-d my new boss was understanding and let me go.

But wait, THERE'S MORE!!!!

When my stuff finally did arrive, several of my things were broken: a lamp, some crystal, a few plates, several of my picture frames. My leather ottoman was ruined due to a tape job (who tapes leather like that?). My duffle bag with my baseball equipement, running shoes and other belonging never showed up, and neither did my girlfriend's golf clubs.

In short, DO NOT DEAL WITH THIS COMPANY! DO NOT GET SWAYED BY THEIR LOW PRICES, BECAUSE THAT'S BS! THEIR CUSTOMER SERVICE SUCKS, AND THEIR MOVING SERVICE PRACTICES ARE EVEN WORSE! Awful experience, will never do it again!

Approximate cost of services:
$2,400.00
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