We contracted this company to move our furniture across province. Mark gave us a quote and offered to price match any competitor, didn't happen. Mark sent a much smaller truck than was agreed upon and our stuff was piled over 15 feet high. there is a rating for your furniture before it is loaded on, they don't show you anything until its all loaded, when we singed after the truck was loaded we saw that every piece of furniture was listed as previously damaged or worn. Once they had our belongings, they jacked up the price and included a over 500.00 in fees. Mark Told us 7-10 business days, didn't happen. They jacked up the price once they had our stuff. They demanded immediate payment over the phone or they would not deliver our stuff even though the contract clearly stated that the payment was a certified Cheque upon delivery. No two bills will ever line up! No one will answer your calls or emails. We have given copies of all emails and bills to the RCMP and Visa. If you are being jerked around by this company don't pay cash for anything notify your credit card Company ahead of paying them, Our Credit Cards fraud-department began Monitoring, Our furniture was over a month late ( no furniture, no clothes, no fridge, no stove, no washer, no dryer, just what we brought in the car) Keep your inventory list and check off each Item yourself. Don't allow the driver to rush you. Any missing Items have the driver document them on both inventory lists. If you have to block them in with your car and call the police, do so. Please, If this company is screwing you around, Report them to your local RCMP or Police. If you are looking for a moving company read the reviews ask around do your homework.
- Approximate cost of services:
- $5,700.00
- Company Response
Dear Bobby,
We are very unhappy that you were not satisfied with your move.
Unfortunately I am unable to locate your information in our system so I am unable to speak as to why your price was higher than what was quoted.
One thing you need to remember is that unless we do an in-home estimate it is very difficult for us to know the exact weight of your items until we get them on our truck and weight them.
You are able to be present when we weigh the truck if you wish so.
Unfortunately, a lot of customers underestimate their weight and feel that they are being over charged. It is clearly indicated in the estimate we send you via email that your price will vary depending on the actual weight of your items.
If you wish to discuss this further, please call our toll free number; 1-855-288-8801