DSE Appliance Repair Service

I purchased a floor model LG fridge from a big box store. The water filter leaked. LG sent DSE Appliance Repair Service to fix it. The repair man, James, did a great job replacing the filter housing with an updated, sturdier version and checking that the ice maker was working properly. He not only asked me if I had any questions about my new fridge, but also my other appliances. He was able to answer a question about the install I did on my dishwasher. I was very pleased with the service I received and would recommend DSE Appliance repair to my friends and family. I feel more confident in my purchase now.

Jim was extremely helpful, explained what was wrong and he knew and brought the proper parts with. Very reasonably priced. Highly recommend

Had Jim in today for a LG dishwasher repair. We previously had another company in who were very unhelpful and wouldn’t listen to the issue. Told Jim what the appliance was doing and he knew it was one of two things immediately. He did a swap of the sensor panel and it’s working like new. Highly recommend! The price I stated includes parts and labour just an FYI

Didn't feel necessary to inform me that they would not be able to fix my appliance. Got call from LG. Had to book again with a different repairman.
Totally unprofessional. Apperantly I should have gotten a call to confirm appointment , didn't get that either.

Arriving exactly when he said he would, he wasted no time removing the microwave from the wall, testing it and then replacing the faulty part, which he had brought with him. Without hesitation he replaced the microwave back in the wall . Total time ~ less than 30 minutes !
He is a very tidy, skillful, well-organized worker, with a pleasant, confident,
professional manner.
I have no problem with recommending him .

After calling several companies regarding a repair for our LG fridge, we decided take a chance with DSE. We were able to diagnose the issue based on the error code showing on the fridge and a conversation with an LG rep, but several other companies still suggested that they would have to come over and charge us to diagnose the issue prior to giving a quote on the repair (some quoting up to $500 with the caveat that they might not be able to fix it).

Jim from DSE suggested that it was a part that was recalled and he ordered the part for us at no charge. As soon as the part came in, he stopped over to replace it and only charged for the time it took (half an hour labour). He also replaced the light, which was another recall item, for free since he was already at our place.

I would definitely recommend DSE, especially for LG products.

As a side note, I typically don't write reviews... but was really disappointed by the over the phone service that I received from other appliance repair companies that seem to have fairly high ratings.

Lg warranty repair. This owner/operator went above and beyond to help me with my fridge repair. Multiple texts to help me get the best service, find the correct the parts and information for my fridge. Repair was done quickly and professional, I 100% recommend calling this company and hiring them to get the job done. Thank you again.

Washer was not draining at all. Jim came in and repaired my drain pump motor in less than 1/2 hour. Did a very good job, gave me some tips on maintenance as well. Only real negative was it took about three days to get to my washer given he was all booked up. Otherwise, he was very professional and efficient.

The service man showed up on time. He showed consern for our probles. He got right at the repair and got it done in a timely manner. He cleaned up after himself.

This is a small company and Jim is the owner/proprietor. He has been very helpful to me in the past when trying to find LG washer parts and advice. He has also serviced LG washer/dryer combo units for myself and other owners of condo units where these are being used.