Ducky's Drains

My hot water heater died some time while we were sleeping. We woke up to cold showers! I called a few of the "big" guys and they couldn't fit me in. This was a Friday prior to a long weekend.

I looked up Home Stars and saw great reviews for Ducky's Drains, so I gave them a call. Andrew was polite and professional and guaranteed he would get there before the end of the evening, even though he was still finishing another job.

A few hours later I noticed my hot water heater was still under warranty. Standard procedure is to return the defective heater to the wholesaler for a replacement under warranty. There was no time for this as the wholesaler was near closing. Andrew took my word that it was under warranty, made it to the wholesaler on time, and fronted the cost of the replacement for weeks until he could be reimbursed.

When he got to my house, Andrew was efficient, informative and prepared. The install was top notch and he came through and got us up and running in time to have enough heat to bath our little ones before bed.

I would most definitely recommend Ducky's Drains and next time I require plumbing or mechanical services Andrew will be my first call. Thanks for your superb work, I wish more contractors were as honest and fair as you.