Kris Weatherbee from Calgary

A month ago during a heavy snow melt my sump water alarm started screeching! I took a look in the pit and sure enough the water level was getting dangerously high. I was referred to, and thus called Flex Plumbing and Heating. Flex would have came out that night if I wanted and even would have had the distributors open outside of hours for material. Thankfully they talked me through and was able to identify the problem and get the water down to normal levels that night! I will certainly call them again with my plumbing and heating needs.

My hot water heater died some time while we were sleeping. We woke up to cold showers! I called a few of the "big" guys and they couldn't fit me in. This was a Friday prior to a long weekend. I looked up Home Stars and saw great reviews for Ducky's Drains, so I gave them a call. Andrew was polite and professional and guaranteed he would get there before the end of the evening, even though he was still finishing another job. A few hours later I noticed my hot water heater was still under warranty. Standard procedure is to return the defective heater to the wholesaler for a replacement under warranty. There was no time for this as the wholesaler was near closing. Andrew took my word that it was under warranty, made it to the wholesaler on time, and fronted the cost of the replacement for weeks until he could be reimbursed. When he got to my house, Andrew was efficient, informative and prepared. The install was top notch and he came through and got us up and running in time to have enough heat to bath our little ones before bed. I would most definitely recommend Ducky's Drains and next time I require plumbing or mechanical services Andrew will be my first call. Thanks for your superb work, I wish more contractors were as honest and fair as you.