Appliance Repairman

They told me on the phone that service call was $80 and included diagnostic. If I proceeded with the repair they would no charge the service call. Tech arrived, spent 10 minutes doing 'diagnostic' then advised he needed to service the control board - that was the problem. O had to agree to pay$230 for this repair. He worked for 20 minutes and then announced it needed a new water inlet valve and that would be another $230 +$112 for labour. I asked what was the original $230 for and he now said that was diagnostic. When I challenged him he said the original $230 didnt cover parts and labour. I said he had told me the problem was the control board. He said no its really the water valve.

Absolutely appalling!!!!!!!!
I have never had an experience like this. These people have no integrity and simply rip you off.
Do not ever use this company. I cant imagine how they stay in business

They will charge you $80 to come to your house. They will then charge you $250 to diagnose the problem. They're up-front and transparent about costs, but it seems unnecessarily expensive.

This company repaired my GE stove exactly 3 months ago for an astounding $700. It stopped working again - same issue, but they said they only warranty their work for 30 days because “they don’t know how I will use the appliance” ?? It’s an oven... I used it like an oven.. if I have to pay big bucks to fix this again I will not be giving it to them.. other repair companies have more reasonable warranties.

SO MANY RED FLAGS so learn from all of us who ignored them and gave this company - who have changed names - the benefit of the doubt - how they are allowed on HomeStars is mind-boggling and definitely casts doubt on all other businesses who are on this site.

1. CASH OR DEBIT ONLY - no credit card accepted - but I was not told that when booking - just when the technician arrived. Can't cancel a cash or debit payment - get the money and run - * red flag .
2. Told the service cost would be $80 - ok BUT the dryer repair STARTS at $280 (minus the $80 service) Absurd LACK OF TRANSPARENCY when booking and then when you have a repair person at your home, the dryer is not working, it's the weekend etc etc. I am already spending $80 either way, and if I choose not to have the dryer fixed I am stuck finding someone else. Good business tactic to make extra money off customers. But totally sleazy as a company. *red flag
3. After demanding to speak with ownership and resolution to this situation was offered $75 credit ONLY IF I SIGNED A WAIVER AGREEING NOT TO FURTHER THE ISSUE, NOT DISCUSS ETC ETC. ***huge red flag

GUESS WHAT - I'd rather throw $75 in the garbage knowing that this information could protect someone else from being taken advantage of - especially an elderly person or someone who is tight with money.

Serviceman did minimal analysis of my fridge which was beeping and temperature was not stable. He said he knew the issue and required no parts as he was an expert and had seen this many times. I told him that I did not want to spend alot of money on the fridge due to its age and if required parts, I would not go ahead with the service. He assured me that no parts were required. He filled in the invoice and I signed it. He said he reset the main switch and 30 minutes later said the fridge was fixed. I told him that the fridge was still beeping and he said, no worries, once it is plugged in for 3 hours, it would stop when the temperature rose. He assured me again that he was an expert and seen this many times. I confirmed again that no parts were required and I took his word for it and paid and he left. I then looked on the invoice and he had written after I had signed that there was an extremely expensive part required. I thought back and realized that he filled that in after I had signed as he said that he forgot to add the first time customer coupon ($15 discount). What made matters worse is that when I called the company to complain that not only was my fridge not fixed, but he did not even communicate that a part was required, they simply said, well you signed the invoice approving the work. There was no effort to assist the situation at all. I left multiple messages for a manager to call me back (as my food was spoiling due to the fridge working even worse after that it had supposedly been serviced) and they did not call me back. I kept calling and just by luck, the manager finally answered and was no help at all.

Unfortunately, I was in a bind and wanted this fixed and did not do the usual research on the company, and if I had I would have found that this company does this all the time.

Do yourself a favor and avoid the heartache and do not use this company if you have appliance issues.

I feel totally ripped off by this company. My husband called them to fix our dryer unaware of their bad reputation. The repair guy called Jerome showed up late by 17 minutes. He asked me to sign the quote for $320 and said he can only proceed with the diagnostic test if I sign.
The quote separated each item with a different price:
Main board- $140
Heating System- $89
Safety System- $91
I signed unaware that this was a quote only for the LABOUR!!!
I feel totally ripped off by this company. My husband called them to fix our dryer unaware of their bad reputation. The repair guy called Jerome showed up late by 17 minutes. He asked me to sign the quote for $320 and said he can only proceed with the diagnostic test if I sign.
The quote separated each item with a different price:
Main board- $140
Heating System- $89
Safety System- $91
I signed unaware that this was a quote only for the LABOUR!!!
Then he charged us $253.35 for the part (thermal fuse).
We end up paying $647.88 in total with tax.
Bottom line: We were overcharged and paid too much for the repair.

This is the most dishonest company I have ever encountered. Call them for same day service. The technician was really late from the time originally schedule. when he arrived, without even checking our dishwasher she stated "oh it is definitely broken" then he said "it is going to be $280 to service your dishwasher" The guy didn't know what he was doing. Told us that we needed a part which he didn't even have in his truck and had to be ordered. Therefore, he could not do anything for us at that moment. He even had to used our internet to find the price of the part and told us that it would be new labour charge on installation. By the time the dishwasher would be fix, the technician gave us an estimate of $900 which 3 quarters of this is labour. Its unbelievable how dishonest people can be. How can you charge double for labour when you are the one that is not prepare with parts to fix my appliance.
On top of that, the technician did not leave my dishwasher as found. Left the original parts on top of my counter.
Please stay away from this company. And do not sign anything without reading it because they do not tell you what is included until after.
Don't believe on their false advertisement, by no means this company is affordable, reliable or professional.
Don't recommend this company to my friends

Jerome the repairman came to our house to look at our dishwasher and clearly didn't know what he was doing. They told me it would cost $85 to come to the house then after a few minutes told me it would cost $320 to "run the diagnostics" on three different components. This felt like a bait and switch but I agreed as I wanted to get it repaired. Then I was told after he removed the components that the valve was broken and the circulating pump as well. The pump needed to be ordered so I agreed. They came back and said the new pump was broken. They did not replace the parts but left it unfinished and shut off the valve under the sink. Even though it was clear the shut-off valve was leaking they didn't replace the components but instead just left a rag -clearly he saw the leak. Then he closed it all up and left. A day or two later the hardwood floor in our kitchen buckled and we found a pool of water under the dishwasher. We called over and over asking someone to come out and got the run around. The supervisor Tony (who seemed like a good guy) admitted that it was their fault and indicated we needed a plumber to repair the leak. He did not reinstall the components to protect against the leak but with a big bowl under it we were OK until we could get a plumber. Our floor was completely fine before they came and now is ruined (hardwood buckled all around it) and they refuse to do anything to compensate us. The only offer they had was to repair the dishwasher without charging us. Thanks very much we save $300 on installation and we have $5,000+ in damage to our floor. Our only recourse is to sue them. Apparently they have a whole department set-up to deal with these issues - that says a lot in itself. There are reviews all over the internet on these guys and I have been told by other repairmen we have contacted that they will not service work after Appliance Repairman have been involved because they have a history of using faulty parts. I'm kicking myself for not checking it out with HomeStars before. It shows the benefit of this website which I have used to great success before. Absolutely disgusting that we can be treated this way. My wife found a 2014 article in the Toronto Star on them and they are still doing the same thing. I hope CityTv can track them down. No one should ever use them. They should be shut down. BBB rated them an "F". I feel very foolish for ever hiring them. Disaster!!!!!!

Do not use this company. I requested a service call, they told me it would be $80. Not unreasonable so they came. Told me once he spent 5 minutes looking at it that the minimum charge was $320. Smelled fishy but i approved him to go ahead since he was already there. Diagnosed that it "may" need a new compressor and if it did then Igor would not charge labour - just parts as he already charged me $320. Two days later still not working. I then decide to read reviews (too late) and realized they do the same terrible thing to everyone. NEVER USE THIS "COMPANY"

Do not use this company. They do not fix the issues and keep coming back for money saying it needs some other part that shouldn’t have been replaced in the first place. Read all reviews and stay clear!!!