Unfortunate victim of appliancerepairman.ca fraudulent business practices.
Trusted their website and didn't check homestars or other review sites. I have indicated 1 star as the repair was done and machine was fixed.
Confused them with another company I had used when I was looking up their contact information.
Was informed that there would be an 80$ service fee but not told of charges that would be occurring to discover the "source of the problem".
Also wasn't told that they only accept debt card or pre-authorized credit card.
Called regarding dryer not heating.
Before looking at machine, service tech quickly listed off the services he would have to perform in order to find the problem and that they would come to approximately 300.oo. I misunderstood that to be the estimated quote. He indicated that there would be a warranty for those services. Bottom line, in and out in under 30 min, (including 10 min of discussion of additional charges and waiting for acceptable payment), for the problem I had suspected which was the heating element. Additional 200$ worth of charges. 30 day warranty on element. I called later to verify what I was being charged for and asked if there is a similar problem in 31 days would I be charged again for similar exploration and was told that each problem is different so yes. Was given no explanation why they don't take a usual credit card.
Although the tech was pleasant and competent their charges are outrageous and a we know we have been played for fools.
Their customer service rep did their best to placate me but never offered to refer me to someone in a position to negotiate the charges.
I have filed a complaint with Consumer Protection Ontario and recommend adding your voice there to build a case for them to follow up.They advised me the only way at this time to seek compensation is through Small Claims Court.
- Approximate cost of services:
- $470.00