The appliance repair guys is a college marketing project gone out of control. 90% marketing, 9% repair, 1% customer service. I made the unfortunate mistake of trying a non family run company and decided on these guys because their website included a make that wasn't listed on the other companies in the area. TARG's (The appliance repair guys), site uses fancy stock images, shows many phone numbers depending on location and of course fake reviews. My first sign of suspicion was when I phoned in and was answered right away and then put on hold for 45 seconds. Almost the perfect amount of time to give the impression that I am not the only customer but not long enough to frustrate me. I wouldn't be surprised if I were just put on hold on purpose for an image of business is good. I also heard CBC news playing in the background indicating she was most likely working from home. During the phone conversation I was informed the initial fee would be $80 and would be taken off the labor cost if I agree to have the work performed.
The repairman arrived, had a look for 1 minute and said the base labor rate is $280 and will do his best to fix it without additional parts. This is borderline blackmail. My wife agreed to the work as he was already there and there would be resolution.
The good news is that the issue was repaired (I still haven't had a chance to confirm but I am going to assume it is). I would provide a higher rating based on the fact that the job was performed but I simply cannot based on the ethical practice of this company.
I will definitely not use them again and I feel bad that I should have known better. I am sure they use SEO (search engine optimization) to ensure they are high up on the search engine results. Again mostly marketing fluff. I wouldn't be surprised if I got a pop up from them when I disable my pop up blocker. Also the positive reviews on here smell and laughable.
Next time Ill return to the local family run business.
- Approximate cost of services:
- $280.00