DO NOT USE APPLIANCE REPAIR GUYS UNLESS YOU WANT TERRIBLE CUSTOMER SERVICE. We own a company that relies heavily on our washer/dryer. When our washer started to leak, we needed it fixed asap. I called Appliance Repair Guys because they offered same/next day appointments. Like others, I was told by the technician that for $280 he could run a diagnostic test, and often times he could find and fix the problem at no additional cost. If we needed a part that he had to order, it would cost us extra for that part. The part arrived approximately 4 days later (on the Friday or Saturday) and our next appointment was scheduled for the following Tuesday. We got a call Tuesday morning to say the wrong part had been ordered. By the time all was said and done, we were without a washer for 2 weeks. Considering it was the company's fault for ordering the wrong part, we were expecting something of a compensation. Anything at this point would have been acceptable, but something to recognize the inconvenience that we had been dealing with.
The customer service rep (who claimed to be the manager) was willing to do NOTHING for us, stating that it wasn't their fault. They had ordered the correct part, but their supplier sent the wrong part.
I own a business myself, and regardless of who's fault something is, I make sure the customer leaves happy. This is what customer service is. The 'manager' refused to transfer me to her boss after me repeatedly asking. She just kept stating what the remainder of my bill was. Extremely disappointed in how I was treated. Will NEVER use this company again.
- Approximate cost of services:
- $575.00