Citywide Sundecks

Decks
White Rock BC V4B 0A7
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98%(39 reviews)
97%(216 reviews)
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HomeStars
Decks
Citywide Sundecks
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86%

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Reviews for Citywide Sundecks

Average customer rating:
9.1 10 (63 reviews)

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despena67
despena67
1 review Vancouver, BC
10/10

new patio

Paul was on time efficient and clean what he said he would do he did in the time that we agreed upon

Approximate cost of services:
$3,000.00
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Company Response

Thanks for the great review and for your business. We are glad to hear we lived up to all of your expectations.

Private User
Private User
Private User reviews Vancouver, BC
0/10

Sundeck slop

Steer clear of Citywide Sundecks. Paul quoted the job at several thousand under what it ended up being. Many hidden "upgrades" costs.
Two decks involved on a 1910 house. No respect for old house apparently. One deck has French Doors. The shortened version of this horrendous experience...
One of the upgrade costs was to a higher grade of deck vinyl...fair enough.
Paul was quick to collect his retainer. Fair enough. No credit card allowed.
The job was started while I was away. Fine except despite proclaiming the quote was padded for some rot and "eventualities", there was in fact all sorts of additional costs charged above the quote.
When the job was done, through torrential rain, in late December, shoddy work identified: seams in the vinyl, corners, beaten up house fascia, and a French door that was badly damaged by some incompetent worker taking a power planer to the wood because he had installed a sill too high following the vinyl placement, such that the door wouldn't open and close properly.
When Paul came back to look at the door, he stated that the door would have to be replaced. He offered to replace the wooden with wooden door. Several days later he reneged with wood door, too expensive so he would only cover a fibre glass door. Or have damaged door replaced. He then said the fibreglass door was available to look at in Richmond. I drove all the way out to Richmond to look at the fibreglass door. No door.
I opted to have the door planed and reinstalled. It was reinstalled after several weeks of delay. At this point I called Duradeck as they were the ones that recommended Citywide and Paul for installation. They sent out another contractor who immediately identified the many shoddy shabby workmanship on my beaten up house.
The door was reinstalled, the priming paint was painted on during torrential rain, no tarps used for some bizarre reason. Painting washed off and embedded in the new deck. I left town for a couple of days, returned and their was water bleeding up either side inside of the newly attached doors. Water leaking onto the hardwood floor.
I was so angry I didn't bother calling these incompetents. Paul called me, wanting the last of his money. I told him what was going on. The doors had been reinstalled with the sill directing into the house vs tilting outside, causing water to stream into the house, up the inside melding and floor. I suggested another guy who did doors to reinstall the doors for the second time.
Bottom line, over priced irresponsible used car salesmen attitude. No accountability by Paul. Just a blame game and excusing his shoddy work due to the weather. He actually asked if he could quote on a third deck. Something about when hell freezes over.
I guess my house won't make it onto the Citywide Sundeck website.

Approximate cost of services:
$11,000.00
2 of 2 people found this review helpful.
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Company Response

The client prefers to remain anonymous so I will refer to as Ms. Smith.

The original quote was detailed and approved. It did not include any rot discovered and the possibility was discussed. There was indication and the house was 100 years old. The quote was for 2 separate decks. Ms. Smith had us start immediately as the upper deck was leaking into the back foyer/office. We did the work over the Christmas Holidays and the weather was not cooperative. After removing the membrane on the upper deck, rot was discovered. Client agreed to replace and slope the plywood substrate for a cost of $475 (labour, materials and disposal). Under the plywood, unsafe electrical was discovered. Citywide arranged for our electrician to make safe for an agreed cost of $275 (service call, labour and materials). The lower deck had minor rot under membrane and was repaired for an agreed cost of $175.00 (labour and materials). Citywide suggested removing the door trim and sealing instead of using the quoted L-Trim fastener for a net savings of $50. Original quote was $4949.50. The required extra work was $825 and included new plywood on upper deck, repair on lower and fixing dangerous electrical. It was discussed and agreed by Ms. Smith.

I am confident the extra work was justified and fairly priced.

After completing the deck, it was discovered the client’s door was not shutting tight. The door originally had a piece of wood under the threshold that was removed to install the vinyl. When the wood was put back – the threshold torqued up and caused the door to rub. The crew made the mistake of sanding the bottom edge of the door to allow it to shut tight. I discussed with client and agreed to take ownership of the situation by repairing and/or replacing her door. See excerpt from email to client:

“Once again I apologize for the damage to the slab and the sloppiness of the reinstallation of the trim. It is certainly not reflective of our quality of work nor common.
As discussed, the best solution in regards to cost and quality is to replace the door unit with a new fiberglass unit. Fiberglass is a superior product and until recently – has been a very expensive option. As the demand for fiberglass increased the cost has come down and is now less expensive than a wood door. The new unit would be primed and will require painting by you in the Spring. It will look identical to the unit you currently have. It will take 2-3 weeks to arrive. Installation as per our discussion.
If you prefer a wood door over fiberglass, the cost of the unit justifies a repair instead of replacement. I would have the door unit removed and plane the edge of the damaged slab to match (you would lose 1/8” width on the one slab. The slabs would then be re-hung on new jamb and re-installed. I would wait for an appropriate weather day to handle and it would take a crew (2) the full day to complete.”

As she preferred a wood door it was decided to repair. There were some items not done to Citywide Standards that I discussed with Ms. Smith in addition to the door. It involved installation of old trim and a badly welded seam. Ms. Smith’s work schedule had her out of town most of January. We agreed she should be home for repairs. I scheduled a crew on the earliest available date to handle all. We removed and reinstalled the door as agreed, replaced the vinyl and handled all items of concern. I personally inspected and oversaw the repairs. They were done well and we included items not originally quoted to satisfy.

A second mistake was made with the door at this time. The door threshold was sloped incorrectly when we rehung in the shop. Ms. Smith had a custom door company look at the installation to confirm the problem. The cost for this other company to repair was $1200. Ms. Smith had an outstanding balance of $1200 on the railing installation. I spoke with the company direct and explained the situation. It was agreed they would handle the repair direct with client and she would pay the $1200 direct to them in lieu of balance on railings.

Citywide handled over 200 separate projects in 2015. To the best of my knowledge, all but 2 were very happy with us when we were done. Not to say there were not situations. It is impossible to do what we do and not have situations come up and/or mistakes made. The way they are dealt with makes a company reputable. In regards to Ms. Smith, we did take ownership of all items and did our best to satisfy. In the end, the cost of handling the door twice, the vinyl replacement and the trim details were over $3000 that Citywide covered. It is unfortunate we made a mistake twice on the same detail (door) but sometimes when you try to hard, it ends up going the other way.

I appreciate you taking the time to read my response. If you are considering working with Citywide but are concerned – I ask you to contact me direct to discuss. My direct contact details are below.

Paul Bulat
Managing Director
paul@citywidesundecks.com
(604) 786-3325

Eron from Richmond
Eron from Richmond
2 reviews Richmond, BC

First Review

10/10

Deck Rebuild

Paul and his crew were hired to rebuild a terrible deck that was built last year. Citywide Sundecks isn't the cheapest, but they did the job right and on time, and it comes with a 10 year warranty. We should have gone with hime the first time around....

Approximate cost of services:
$5,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Citywide Sundecks

Citywide Sundecks has been providing vinyl decking, composite decking, aluminum railings and other decking solutions in Vancouver BC and the surrounding area for years. We're #Decksperts! We provide an ideal combination of durability, strength, quality and weathering capabilities. We believe in professionalism, integrity, and communication. Our high-quality work and products ...
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