- Approximate cost of services:
- $2,500.00
- Company Response
Thank your for taking the time to review our services. I'm sorry that you had a frustrating experience, however, I recall your project differently...
On most decking projects, we would be responsible for the full scope of the project (prep, membrane, and finishing) however, you had a unique circumstance where you wanted a separate contractor to take care of some of the prep and finishing. So for your project I quoted the work on your deck for the vinyl membrane only, as requested. Our quote was specifically to supply and install the membrane up the inside perimeter wall - your contractor was to complete the detail with siding and/or flashing afterward. Although we discussed the risks, it was also detailed in quote that you did not want to remove the door prior to installing the membrane. It was noted in quote and discussed that this would mean it would not be 100% waterproof.
After we completed the vinyl installation, you called regarding a leak and I came by to complete and in person inspection. At this point, the other contractor had still not completed the re-installation of the siding. We then discussed the situation and I pointed out 2 possible areas where the leak likely would come in; The unfinished siding detail and the door.
At this point, there was some confusion regarding the responsibility of the siding detail and I agreed to handle - at no cost. We did this right away. With regard to the door, we discussed and you again decided to leave as is due to cost.
When you called again a couple of weeks later with the leak continuing, I came out to view. At that time it we discussed again and agreed the leak was clearly coming from the door, which you agreed was necessary to replace at this point.The cost to remove, repair vinyl and reinstall - $600.00. Citywide handled right away.
To the best of my knowledge, it has not leaked since. If you would like to discuss the situation further, do not hesitate to call.
Again, I am sorry for your frustration and if you feel the situation was not handled properly.It was absolutely not my intention to "sell" you, only to ensure your satisfaction by accommodating your circumstances and suggesting what I believed to be the best and safest decision.
I am glad to hear you are happy with the flush seams, a detail Citywide does standard.
- Paul
CITYWIDE