Citywide Sundecks

Decks
White Rock BC V4B 0A7
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98%(75 reviews)
94%(17 reviews)
98%(86 reviews)
HomeStars
Decks
Citywide Sundecks
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86%

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Reviews by rating (past 12 months)

Reviews for Citywide Sundecks

Average customer rating:
9.1 10 (63 reviews)

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CTaitinger
CTaitinger
2 reviews Coquitlam, BC
2/10

Duradeck installation

Paul is a good salesman and knowledgable about decks and his products. He was not, however, in attendance while the work was being completed. Lack of communication between Paul and the numerous workers attending to our deck resulted in mistakes with lasting consequences. Our Duradeck was installed (with amazing flushed seems) but left without having properly installed flashing and caulking. The tarps were removed and the rain came. We had extensive leakage in our basement. Paul quickly answered our calls but was unwilling to accept responsibility and insisted that we have the patio doors taken out and redone, with extra charges. I declined as I insisted the problem was that the flashing and caulking hadn't been done properly at all. A simple fix that should have been done at the beginning. Luckily I was able to save us nearly $600!

Approximate cost of services:
$2,500.00
2 of 2 people found this review helpful.
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Company Response

Thank your for taking the time to review our services. I'm sorry that you had a frustrating experience, however, I recall your project differently...

On most decking projects, we would be responsible for the full scope of the project (prep, membrane, and finishing) however, you had a unique circumstance where you wanted a separate contractor to take care of some of the prep and finishing. So for your project I quoted the work on your deck for the vinyl membrane only, as requested. Our quote was specifically to supply and install the membrane up the inside perimeter wall - your contractor was to complete the detail with siding and/or flashing afterward. Although we discussed the risks, it was also detailed in quote that you did not want to remove the door prior to installing the membrane. It was noted in quote and discussed that this would mean it would not be 100% waterproof.

After we completed the vinyl installation, you called regarding a leak and I came by to complete and in person inspection. At this point, the other contractor had still not completed the re-installation of the siding. We then discussed the situation and I pointed out 2 possible areas where the leak likely would come in; The unfinished siding detail and the door.

At this point, there was some confusion regarding the responsibility of the siding detail and I agreed to handle - at no cost. We did this right away. With regard to the door, we discussed and you again decided to leave as is due to cost.
When you called again a couple of weeks later with the leak continuing, I came out to view. At that time it we discussed again and agreed the leak was clearly coming from the door, which you agreed was necessary to replace at this point.

The cost to remove, repair vinyl and reinstall - $600.00. Citywide handled right away.

To the best of my knowledge, it has not leaked since. If you would like to discuss the situation further, do not hesitate to call.

Again, I am sorry for your frustration and if you feel the situation was not handled properly.It was absolutely not my intention to "sell" you, only to ensure your satisfaction by accommodating your circumstances and suggesting what I believed to be the best and safest decision.

I am glad to hear you are happy with the flush seams, a detail Citywide does standard.

- Paul
CITYWIDE

Bruce S.
Bruce S.
1 review Richmond, BC
10/10

Sun deck replacement

We are very pleased with the restoration project completed by Citywide Sundecks and Railings during the summer of 2015. The beautiful new sundeck was rebuilt in a very professional manner and the installed aluminum railings were a real upgrade on our original wooden ones. We are so glad that we contracted CWS as they were terrific to deal with and they provided quality work from start to finish. Bruce & Loreen S. – Richmond

Approximate cost of services:
$6,100.00
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Company Response

The best part of your project Bruce and Loreen was how close you are to my home and office. Also the fact you can drive the pitch and putt across the street from your deck. Thanks for the review and hope you enjoy your deck for years to come.
Paul Citywide.

loragardiner
loragardiner
1 review North Vancouver, BC
10/10

Rebuild decks and apply Duradeck

Paul and his team did excellent work with attention to detail. The work was done quickly and we are very happy with the result.

Approximate cost of services:
$4,000.00
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Company Response

Hey Lora. I remember meeting you and Brian at the home show. Your project was a great example of getting going - I believe we started that week. You were both very understanding when we suggested the extra work. Was certainly required. Hope you have years of enjoyment on your deck.
Paul Citywide.

Stephen G.
Stephen G.
1 review Delta, BC
10/10

Duradeck deck covering replacement

Required replacement of vinyl deck covering on 10 year old deck. Contractor took us to another installation to show how the product would be installed.
Very professional and reasonably priced. Work completed on time with minimal disruption to daily living.

Approximate cost of services:
$7,000.00
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Company Response

Glad you are happy with the work Stephen. You and Dianne were a pleasure to work with. Paul Citywide.

pmackesy
pmackesy
1 review Delta, BC
10/10

Deck replacement

Great job with our new Duradek cover, and special thanks to Paul and his crew for noticing the deck itself needed replacing. Quick, professional, and quality work! Great job by Citywide Sundecks!

Approximate cost of services:
$2,000.00
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Company Response

Thanks P. When you employ the services of a professional, you can rest knowing will be handled correctly. Unfortunate the deck required replacement before vinyl - but glad you understood. Appreciate the feedback.
Paul.

rb
rb
1 review Vancouver, BC
10/10

Tempered glass deck cover

Great service and a fair price for the work. Delivered on all their promises and even did a nice job cleaning up. I would definitely recommend them.

Approximate cost of services:
$3,900.00
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Company Response

Thank you for the business. Nice to have the clean up noticed.
Paul

bbmcbride in White Rock
bbmcbride in White Rock
1 review Coquitlam, BC
10/10

Replacement of Vinyl Sundeck

We had our hot tub and sundeck replaced this summer. Citywide Sundecks did a wonderful job of the vinyl deck. The installation was complicated by the fact that the hot tub was sunk into the deck and the glass railings had to be removed and replaced. The job was done in a timely manner with great efficiency. We truly appreciated the skill of the workmanship, the attention to detail and the concern for aesthetics.

Approximate cost of services:
$4,600.00
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Company Response

Your project was a challenge and did require some planning/thought. I am not able to take all the credit though. Justin (installer) really took his time and did a good job. Thanks and appreciate the work.
Paul

Courtland C.
Courtland C.
1 review Delta, BC
10/10

Replacement of the vinyl covering of our deck and installation of new aluminum railings with glass inserts.

We were very surprised when we were told that they were able to start working on the project within a week of us signing our contract.
We were kept updated of progress and appreciated being contacted by Paul to see how they were doing and if we had any questions.
The work was completed quickly and efficiently. The fellows who did the work were friendly and cleaned up after they had finished for the day.
We were very happy and have referred them to our friends.

Approximate cost of services:
$5,000.00
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Company Response

Glad you appreciated the quick turn around time C. Citywide prides itself in having the resources to take on a project rather quickly, and of course - once started do our best to finish in a timely manner.
Also, thanks for the referral.
Paul.

sting
sting
1 review Richmond, BC
10/10

Resurfacing a 30 year old sundeck with Duradek material.

I had Citywide Sundecks replaced the 28 year old Duradeck sheeting with the similar material on my sundeck. The job was completed in one and a half days to my complete satisfaction. The deck looks like new with all the joints and seams glued and heat treated to ensure maximum waterproofing. Stainless steel screws were use throughout in reinstalling the origin aluminium railings and stairs to ensure longevity and improved appearances. When the job was completed the installers cleaned up the work site, I was impressed and pleased with this Citywide crew, they were professional.

Approximate cost of services:
$2,000.00
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Company Response

Hey Stephen. Besides the old school metal stairs - your job was a breeze. Easy to work with and straight forward. Thanks for the review and hope you enjoy your deck next summer.
Paul Citywide.

4desaulniers
4desaulniers
1 review Delta, BC
10/10

Duradeck resurface

Removed existing Duradeck and replaced with new Duradeck. Nice job with small problems handled quickly. Error in estimate dealt with fairly. I would recommend this company. Very nice finished product.

Approximate cost of services:
$3,000.00
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Company Response

It was a pleasure working with you, thank you for your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Citywide Sundecks

Citywide Sundecks has been providing vinyl decking, composite decking, aluminum railings and other decking solutions in Vancouver BC and the surrounding area for years. We're #Decksperts! We provide an ideal combination of durability, strength, quality and weathering capabilities. We believe in professionalism, integrity, and communication. Our high-quality work and products ...
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