Molly Maid Toronto Downtown

I actually cannot even tell they were here. There are dust balls in all the corners and under furniture - if they vacuumed at all, it was minimal effort. There were lots of crumbs left on the kitchen floor and counters - they didn't even make an effort to do the very basics. There is still cat hair on the rug, a couple of candy wrappers under the sofa, and a layer of dust on all the shelves. The bathtub was not cleaned. I made an effort to tidy and put things away so access would be easy for them to do a "real clean". I am shocked. I expect my money back.

I am beyond ecstatic in regards to cleaning that was done today at our house by your service! I absolutely loved the women that came in today! These wonderful ladies were warm, positive, super professional and completely incredible at their job! They cleaned areas that I didn’t even think to clean! Lol .

First, absolutely no one available to answer a phone call so delay even getting back. Second, exhausted from moving into a new condo unit and really anticipating the break I would receive by reaching out to the company, I ended up with two women who basically listed all the things they wouldn't do-not what they could do. Equipment was absolutely minimal. The unit was barely touched after about 2 hours. To be fair I felt the two women were exhausted to begin with, they seemed overworked by other assignments, and I just didn't have the heart to complain to the company, as I thought the very least, the company could offer follow up by phone as well as more updated cleaning equipment-a feather duster in this day and age-really? Maybe fork the cost of providing a telescopic Swiffer to start?? I also found the women quite negative as if somehow I was to blame for the cleaning they were asked by the company to do. I thought more communication with their cleaning staff might have helped. But in the end, I was the one cleaning the apartment. I used to use Molly Maid all the time but hadn't for years-for any amount of money, a poor attitude, no energy, and an incomplete clean is just simply disappointing. I hope by writing this review I could offer some feedback for badly needed changes by the company.

We are long-standing customers of Molly Maid but have since terminated their services due to appalling circumstances.

We have three in-home security cameras with audio and video recording capabilities. Today we witnessed how a Molly Maid cleaner, a lady in an black Adidas tracksuit, was mean to our dog.

She was dusting with a white duster around our coffee table and as Gunner approached her, she yelled at him. Gunner did not bark or jump on her. He was walking around calmly when this happened. Then the cleaner whacked the duster in Gunner's direction. (Note: the franchise owner had reassured us that the cleaners were good with dogs. We have had cleans for over a year without issues.)

We also saw that this cleaner used our own vacuums to clean the place.

I franctically called Molly Maid to ask them to leave. I was unable to get through to the franchise owner and all my calls were diverted to the Molly Maid head office. All they could do was take messages.

Eventually, half an hour later, this cleaner texted me to say that she was "not abusing" my dog. I called her back at the number twice but she did not pick up. A couple of minutes later, my father arrived at the home and asked them to leave.

This is completely unacceptable.

1) The cleaner was mean to our dog.
2) The cleaner used our own equipment.
3) The cleaner was not uniformed and not professional.

We asked the Mississauga branch of Molly Maid to clean our large new (6 bedrooms, 5 bathrooms, two kitchen) home as we were moving in. They had to work around boxes and items that had not yet found a home. In four hours, two cleaners transformed the place into something we can look forward to living in. Compared to another company I hired to do an apartment clean, they did a wonderful job and have won our ongoing business.

I was falling a behind on my apartment upkeep and called molly maid. The service they provided was great. Although the cleaners were mostly quiet an aloof, they were friendly enough. I will surely use their service again when in need and would highly recommend them.

Jack Begon