Plumber.Ca

We simply wanted to exchange a leaky faucet in the basement, when the main shut-off valve broke. Plumber.ca sent out a plumber right away. I highly recommend the work. The plumber was very helpful, knowledgeable and made helpful recommendations. He worked quickly and cleaned everything up afterwards. We were very pleased with the quality of the work and would recommend it to anybody.

We found ourselves in quite a bind and in need of plumbing services in the middle of the night on a long weekend. I made the phone call and was greeted by a curteous and helpful responder who sent a plumber out to help quickly. We were given a complete estimate before work began and in the end it was done quickly and for less than we were quoted. We were very happy with our experience and know who we will be calling if we need a plumber again!

Saw ad in yellow pages...called in a non-emergency repair..A man from the company called back and sent out plumber within the same day - was not advised on phone that this company had no hourly rate rather it was a flat rate service busines...was not advised that a fuel surcharge was added to bill...for the minor repair attending plumber quoted in excess of $500.00 - did not accept that quote...misunderstood call back appt. maker - thought fee was $149.00 per hr and free estimates were given and if not satisfied with estimate no need to use service...maybe our mistake but did not expect to be charged for estimate...told on phone if job proceeded $149.00 would be taken off bill again perhaps a misunderstanding believing this to bre an hourly rate......after some negotiation and telephone calls by the plumber from my home and an agreed upon price, the plumber did a five to ten minute soldering job...we paid in total nearly $250.00. Plumber indicated workmanship warrantied for 30 days, although not in writing.....Within one week leak returned in same place, three calls made and finally someone returned call, appt. made to reattend, there was a no show for that appt. called number and told since we had not paid full price no warranty was given and to repair they would return and recharge...caller who made this statement was very rude, said we were speaking untruths which we were not, and continued to scream to the point where it became a screaming match and a he said she said sort of disagreement...number called from phone book ad 905-483-1000...number from which calls were made to us was marked as a private number...discussed this matter at a social club meeting with other owners and was advised by two other owners they also had a bad experience and similar problems with the same company. I WOULD NOT RECOMMEND THIS COMPANY SIMPLY ON THE FACT THAT THEY DID NOT STAND BEHIND THE REPAIR AND THE RUDNESS DEMONSTRATED BY THE PERSON CLAIMING TO BE THE OWNER WHEN HE WAS CHALLENGED ABOUT RETURNING TO RECTIFY THE DEFECTIVE REPAIR

Late at night we discovered water on the floor of the kitchen leaking into the basement so we needed a plumber fast. I Googled emergency plumbers for my Mom. When I looked up reviews I was worried since some reviews in Home Stars were really negative, so I was afraid I'd given her bad advice and we were worried what service we would get. But Anthony at Plumber.ca Newmarket was really nice on the phone and got the plumber Phil here really quickly. He fixed the leak and was really nice. They even called the next day to ask how we were. I was worried about how much money it cost, but Mom said it was worth it to get it fixed right away before it got worse. I'm glad they came.

We had a kitchen leak which appeared to be from the dishwasher, at midnight on a Monday. It was pouring into the basement. We needed a plumber right away. We Googled 24/7 Emergency Plumbers and found Plumber.ca The Customer Service Rep "Anthony" answered politely and assured us that the technician "Phil" was just finishing a job and would be at our home in 45 minutes. Phil showed up in 45 minutes as promised, was courteous and calm, which was very helpful since I was quite concerned! Phil was efficient and assured me that he would get the issue fixed. Once the leak was stopped Phil asked if there was any other plumbing requirements in the home since he would be happy to help while he was on the call. The fee covered the visit not by the hour. Yes, emergency plumbers are expensive, and I did not have the luxury of "shopping around" for a price... that's why it's an emergency! At least I have peace of mind to know there was no major damage, especially considering the damage that might have occurred if I had waited until the next day. The customer service rep Anthony called the next day to make sure I was satisfied with our service and if I had any questions he could help with. Considering these were total strangers, I felt their service was very caring and friendly. I would call them again in an emergency.

Service was excellent, professional and plumber was clean, knowledgeable and very courteous and polite. He came late due to a busy day and made sure all was taken care of properly.

pipe came off water meter; plumber did not have right part so put a temporary part on so that I could use water until he got the right part; he came and installed the part the day he got it even though it was very late at night by the time he could get here; very nice man and he did a good job

Bought a new toilet and tried to install it myself but failed miserably. Caused a pipe to start leaking as well. Had to call an emergency service. Mississauga plumbers couldn't make it the same day so they told me how to stop the pipe from leaking. Came the next day and fixed the problem. Price was reasonable (for the industry). Nice staff (I think Tony). Will call them the next time I need a plumber.