Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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92%

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Reviews by rating (past 12 months)

Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.5 10 (185 reviews)

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Leila Murray from Thorold
Leila Murray from Thorold
2 reviews Fonthill, ON
10/10

Furnace maintenance

Mackay installed my Navien tankless water heater five years ago and I have been using them to service the Navien every year since. The most recent service call was the first for my furnace. Adam, the tech, was very helpful and provided many options for the continued reliable and safe operation of my furnace, water heater and A/C. A minor repair (of which I was previously unaware) is recommended to prolong the life of my furnace motor. I will be having this done soon. This will cost less than $200 and is well worth the additional life that I can expect from my furnace. I would (and have) recommend Mackay to anyone who asks. (code 025)

Approximate cost of services:
$185.00
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Company Response

Wow. Thanks for this compliment for Adam, and the work family of Mackay Heating and Cooling. WE do give options and not just an ultimatum. We feel the customers, are so much happier, when they have different, ideas to choose from. Our techs take the time to slow down, and take a look at the entire process of heating and cooling. We do not just quickly run through the problem , leave a huge bill and go. We give value for the money that you are paying. We are a family oriented company, with true family values. Thank you from Mackay Heating and Cooling, for noticing and for referrals, as well as this incredible shout out.

Barbara Drewette from St. Catharines
Barbara Drewette from St. Catharines
1 review Saint Catharines, ON
10/10

Repair to boiler of hot water heating system

I called MacKay because my boiler had stopped working. I was looking for a new heating contractor, being extremely dissatisfied with the previous company. MacKay sent someone right away. He was prompt, and knowledgeable about a less common heating system. He identified the problem quickly. It required a new and expensive part be ordered. Because I couldn't afford it right away, he set up a temporary solution. When I could finally afford the new part, the same serviceman (Jason) came to install it. Again, he arrived promptly, worked quickly (saving me money from the quote) and was pleasant and efficient.

I will definitely be using this company again. In fact, I have asked to be called to have my air conditioning serviced in spring. Everyone I spoke with there was friendly, courteous and knowledgeable. They didn't try to pressure me but accommodated my financial circumstances.
Code 025

Approximate cost of services:
$700.00
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Company Response

Being a family owned and operated company, we totally understand, financial ups and downs. We are local, and we are very human. We are ethical, honest, educated, and very compassionate. We build relationships not just make a sale. The relationship is extremely important to all of us. We are a work family, not just a company. Thank you for this shout out for Jason. He is a very caring technician, here at Mackay Heating and Cooling

Stephen Middleton from VINELAND STATION
Stephen Middleton from VINELAND STATION
1 review Beamsville, ON
10/10

Heating, AC, Service

I have used MacKay since they provided and installed a replacement furnace and new central AC system for me 12 years ago. Since then I have also called on them to provide and install an electronic air cleaner and a direct vent water heater. The MacKay technician was at my home today to conduct the furnace check-up that is part of our annual service contract. I make a point of thoroughly researching my home purchases and I highly recommend this company. They are very competent, and I trust them to provide good advice and conscientious service at competitive rates.

Approximate cost of services:
$200.00
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Company Response

Wow, this is a very appreciated recommendation, for Mackay Heating and cooling. It is impressive. It is highly appreciated. We share these shout outs to the hard working , work family at Mackay Heating and Cooling , and we are thrilled to have this relationship with you. Looking forward to many years to come!!!!!

Joan from St. Catharines
Joan from St. Catharines
1 review St Catharines, ON
10/10

furnace cleaning

We had John come for annual furnace cleaning. As always great service from MacKay. It's the only place we call to do any of our heating and air conditioning work.025

Approximate cost of services:
$125.00
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Company Response

Thank you very much from Mackay Heating and Cooling. We work hard to ensure we give you the best service ever. We like to exceed expectations. Very strong referral which we are excited to see. They are never ever taken for granted Thanks from Mackay Heating and Cooling

Walt Brown from Welland
Walt Brown from Welland
1 review Welland, ON
10/10

maintenance furnace

I found that the tech., John B. was very knowledgeable and courteous and thorough. He took the time to answer all of my questions and made a few suggestions. I would recommend this company to anyone.

Approximate cost of services:
$125.00
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Company Response

Thanks for taking the time to recognize Johnny Bs' hard work and pride in his job. He is very good at connecting with the Mackay Heating and Cooling customers. Thanks for recommending us. This is the biggest form of flattery for anyone and the best way to get Mackay Heating and Coolings' name out to others.

peter souliere from St. Catharines
peter souliere from St. Catharines
1 review St Catharines, ON
10/10

furnace not working

within 30 minutes my furnace was working at a reasonable cost the repair man Fred suggested I buy 2 of these things and change both because in the near future I would be calling them back so they saved me money

Approximate cost of services:
$80.00
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Company Response

Thanks from Mackay Heating and Cooling for this great shout out. It is our habit, to not just fix what is going on at that time, but to look around and do some preventative trouble shooting. You are right. WE have seen great savings by doing some extra prevention while the tech is there working already. Thanks from Mackay Heating and Cooling

Linda D'Alessandro from St. Catharines
Linda D'Alessandro from St. Catharines
1 review Saint Catharines, ON
10/10

Hot water tank cleaning & furnace

we have had a Rinnai hot water heater for almost 5 years and recently found out they are to be flushed out every so often.We tried to contact the co. that sold it to us via the internet and when we asked who serviced them, MacKays name came up. we called them and a gentlemen came out to take a look. I guess there had been a misunderstanding when my husband called in so this chap recomended we have our furnace done at the same time. It is almost 10 yrs old and Fred came out and in no time had the hot water tank taken care of and also spotted some possible problems with our furnace. He promptly ordered the part for us and is coming back tomorrow to install it. If he hadn't been so thorough, we may have had problems down the road. Thanks very much.. This kind of honesty is most appreciated ..

Approximate cost of services:
$555.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much from all of us at Mackay Heating and Cooling. Fred is a very talented technician who really knows his stuff. We are happy that he is part of our work family. We pride ourselves on our honesty, integrity and education that we are always seeking. Thanks again from Mackay Heating and Cooling

Ilse E. from St. Catharines
Ilse E. from St. Catharines
1 review Saint Catharines, ON
10/10

service

Mackay Heating installed our furnace 13 years ago and have kept it like new ever since. they are friendly, courteous and very helpful. I would recommend them to anyone in need of a new furnace.
code 025

Approximate cost of services:
$130.00
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Company Response

We at Mackay Heating and Cooling, are very proud to keep relationships and not just make the sale. Thank you very much for writing this review....and for your ease of suggesting we are the one to call!!! That is such a compliment that we never get tired of!!!! thanks from Mackay Heating and Cooling

Jacklyn from Niagara Falls
Jacklyn from Niagara Falls
1 review Niagara Falls, ON
10/10

Service

We want to thank McKay heating for their timely, efficient and professional services. We had recently moved into a new home and have discovered that their were issues with our furnace. Andrew diagnosed the problem quickly and was able to complete a blower part repair immediately. During a second service call 4 months later Andrew's skill and experience diagnosed a crack in our venting system and we were unaware of the danger of carbon monoxide entering our home. Thanks Andrew for being so knowledgeable and providing us with excellent customer service.

Approximate cost of services:
$225.00
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Company Response

We are thrilled that we acquired the tech, Andrew C. He is a talent, and he is very honest. We are proud, at Mackay Heating and Cooling that we are full of honest, ethical people, and there is no one that is condemning furnace, unless absolutely a life saving situation. Thank you from Mackay Heating and Cooling. We appreciate the time that you took to write this for us!!!!!!!

D'Arcy McHayle from St. Catharines
D'Arcy McHayle from St. Catharines
1 review Saint Catharines, ON
9/10

Furnace humidifier solenoid replacement

MacKay service representative was committed to correcting the problem as effectively as possible.
Identifying the source of the problem was not easy, but he was able to do so.and ensured that the correction was made.
The problem "No humidity" was effectively corrected.

Approximate cost of services:
$211.87
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to write this for Mackay Heating and Cooling. The staff here, are dedicated to continuously, research , learn new technologies, update our education regularly and are highly dedicated, responsible, ethical and honest, team members.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Heating and Cooling Service and Installation
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