Aurum

Formerly Gold Standard Property Care
Window & Gutter Cleaning
Vaughan ON L4K
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72%

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Reviews by rating (past 12 months)

Reviews for Aurum

Average customer rating:
7.5 10 (285 reviews)

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Martha from Toronto
Martha from Toronto
1 review East York, ON
9/10

window cleaning

I have no complaints with the work they did. They came to my door, gave me a quote. The work was done on time and they cleaned up afterwards, I think it was good quality for the money.

Approximate cost of services:
$80.00
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Amy from Toronto
Amy from Toronto
1 review Toronto, ON
10/10

window cleaning

They came to my home as a door to door approach. They gave a quote on cleaning my windows. We have a large home with a lot of windows. He did a good job. Overall, I was very satisfied with their work.

Approximate cost of services:
$400.00
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Judy from Toronto
Judy from Toronto
1 review North York, ON
2/10

water treatment

A very pleasant and persuasive salesman came to my door. He have a quote 30% less than I paid last year, so I went with it. He was there and ready to do the job. I regretted it afterwards. They didn't spend as much time cleaning as the previous company, nor was the job as well done. They did not request that I remove the screen, just didn't do that window. They said that they cleaned the window frames but they remained dusty. They promised a quote on work for the eaves trough but they never got back to me. I will stick with the higher end companies.

Approximate cost of services:
$120.00
5 of 5 people found this review helpful.
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Company Response

Hi Judy,

I never like to hear that a customer was left unhappy. Can you please email me directly with your address so I can look up the account and call you back. info@goldstandardhomecare.com

Regards,

-Mike

Anna from Toronto
Anna from Toronto
2 reviews North York, ON
3/10

window cleaning

It was not a great job, I would say adequate. I asked them to do over a few windows, and they did. They were polite and pleasant. Not quite the professional job as I thought it would be.

Approximate cost of services:
$150.00
5 of 5 people found this review helpful.
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Company Response

Hi Anna,

I definitely want my ship to run a lot more properly. Can you please let me know what else we could have done to make this a more pleasant experience/job for you?

Regards,
-Michael Morozov
President

Cheryl from Toronto
Cheryl from Toronto
2 reviews Toronto, ON
10/10

window cleaning and gutter cleaning

They cleaned our windows and gutter spouts. Their price was reasonable, we have a big house with lots of windows. They went above and beyond by removing my Christmas lights while they were there, for free. Excellent job.

Approximate cost of services:
$280.00
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Peter from Toronto
Peter from Toronto
1 review Toronto, ON
8/10

window cleaning

I am very satisfied with the work they did. They did a good job and left everything clean when finished. They arrived on time.I encountered no problems with this job.

Approximate cost of services:
$130.00
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Cathy in Toronto
Cathy in Toronto
4 reviews Toronto, ON
10/10

Window and eaves cleaning

Mike arrived when promised and was very thorough and meticulous in his work. Windows look great. He is very polite and worked hard. would recommend his work to family, friends and neighbors.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Candice from Etobicoke
Candice from Etobicoke
4 reviews Etobicoke, ON
0/10

Eaves-trough installation

The installer left a mess in our back yard and deck but that didn't worry me too much since the installation seemed to go well. In the months following several different people from Gold Standard called me looking for additional business at our home. They had no idea what our initial services were and it all seemed very disorganized. Since the weather has warmed up we noticed that the downspout of the eaves-trough was leaking and making a terrible dripping sound. This was the reason we needed to replace the eaves in the first place. It had rusted and would drip constantly. I called Gold Standard once and they said they would send someone out to fix it. No one ever came. Several weeks later they called me back again, had no clue what services they had provided in the first place and were asking if they could provide additional services. I told them about the problem with the dripping eaves and that no one had come to fix it and they said they would send someone again to see if they would be able fix it or if I would have to pay for the fix. No one showed up again. I would never, ever use their services again and would never recommend them to anyone. Their calls are just as bad as telemarketers and they never followed through on anything they promised. I would highly recommend that you do not use their services.

Approximate cost of services:
$500.00
3 of 3 people found this review helpful.
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Company Response

Thanks for the feedback, Candice. I would like to resolve this situation for you in a more satisfactory manner. Unfortunately, I do not have the situation you are speaking of documented in our files. Please reach out to us 18007490532. I am not quite sure when we promised to come out to fix the leaks as we cannot caulk anything when its below 6 degrees since the caulking simply won't stick. Perhaps thats where the miscommunication happened? This has been a very long winter, and we only started to get positive digits this week. Either way, please call me directly and I will look into the situation for you personally.
Thanks,
-Michael Morozov
Owner

joe  from Richmond Hill
joe from Richmond Hill
1 review Richmond Hill, ON
10/10

snow removal

So today was the 1st snow fall from when my contract started. Even though it only snowed 2 cm yesterday, they came out! I am sure it was a curtsy call because both my neighbors when I got back home from work had snow all over their driveway. It makes me feel valued as a customer that GOLD STANDARD goes above and beyond what they promise. They defiantly live up to their name and reputation! We look forward to have them start our lawn maintenance and cutting packages for the upcoming spring. Very professional, reliable, and honest! I already recommended them to a couple neighbors and friends and I received a 50$ gas card for the referrals. Give them a call you won't be disappointed !

Approximate cost of services:
$450.00
0 of 1 people found this review helpful.
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Patrick from Burlington
Patrick from Burlington
1 review Burlington, ON
0/10

Eavestrough cleaning

The worst experience I've ever had with any company providing these type of services. The first day they committed to arrive in the morning, and didn't show up at all. Same the second day. My wife called and asked them NOT to come the third day, as she wouldn't be home. Needless to say they showed up, to the surprise of my mother in law who was taking care of our baby. We had also specifically asked to have the eavestroughs flushed, which the worker advised us he wouldn't do. When pressed, he said he could fire our hose through it if we wanted. He didn't have a broom to clean up, and left a huge mess. When we called to complain, the only response was that we could get a discount of 15% on some future service. Unprofessional, incompetent and rude. Avoid at all costs.

Approximate cost of services:
$170.00
4 of 4 people found this review helpful.
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Company Response

Thanks for the feedback, Patrick. I would like to resolve this situation for you in a more satisfactory manner. Unfortunately, I do not have the situation you are speaking of documented in our files. Please reach out to me directly at (905-695-1670).
Thanks,
-Michael Morozov
Owener

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aurum

Window & Gutter Cleaning Some of our customers include: City of Toronto, Honeywell, Toronto Transit Commission (TTC), St. Joseph's Hospital, North York General Hospital, and Westdale Properties just to name a few. Aurum offers professional, cost effective, and valuable residential & commercial window cleaning services. With over 10 years of ...
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