Aurum

Formerly Gold Standard Property Care
Window & Gutter Cleaning
Vaughan ON L4K
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72%

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Reviews by rating (past 12 months)

Reviews for Aurum

Average customer rating:
7.5 10 (285 reviews)

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Wade from Toronto
Wade from Toronto
1 review North York, ON
0/10

Window Cleaning

NEVER USE! They did a quick, terrible job leaving streaks all over the windows. Then they came to the house with huge attitude and demanded cash claiming the Groupon didn't go through. When we called them, the groupon suddenly worked fine- very strange.

Approximate cost of services:
$109.00
5 of 5 people found this review helpful.
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Company Response

Hi Wade,

I am very sorry you have had a negative experience with our company. I just took a look on your account, and it does seem that the first voucher you provided did not go through. With the group on vouchers, a lot of customer tend to give us the confirmation number rather than the number on your barcode. I believe that was the case with you as well. We never asked for cash for the service. We simply said that if the Groupon doesn't go through, we would need to get compensated for the work that we completed in another fashion.

Is there anything else I can assist you with? Has the window with the streak been touched up?

Sergey Molchanov from Richmond Hill
Sergey Molchanov from Richmond Hill
1 review Richmond Hill, ON
10/10

Windows/ Eaves Cleaning

I used Gold Standard for the first time this summer after using someone else for the last 6 years. They gave me a better price and the cleaners were very professional. What I really liked was that they were thorough. They spent an entire 3 hours while the other company usually did it under 2 hours. The windows were definitely much cleaner than in years past, and we also decided to do the interlock sealing. The impact was quite impressive and I was pleasantly surprised. Overall, happy with Gold Standard and will be using them in the future.

Approximate cost of services:
$300.00
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Newmarket O.
Newmarket O.
2 reviews Newmarket, ON
10/10

Window Cleaning

Doug and Darren did an excellent job cleaning inside and outside. They worked steady and ensured work met expectations. They were also polite & respectful to my wife and I and respectful to the property. Well done!

Approximate cost of services:
$300.00
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AZ from Vaughan
AZ from Vaughan
1 review Woodbridge, ON
10/10

exterior window & gutter cleaning

Mario and Andres were punctual, professional and efficient. Their work was done thoroughly and quickly. I have a skylight that runs the length of my home in the backyard and they removed all the residue and made these windows look amazing. Loved their work and would call these guys back again.

Approximate cost of services:
$210.00
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Tania from Vaughan
Tania from Vaughan
1 review Woodbridge, ON
10/10

window cleaning

We hired them through a door to door sales campaign. They gave a quote, set up a time to come the next day. We just had the exterior of the windows done. Excellent quality. Referred them to someone already.

Approximate cost of services:
$120.00
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fil from Richmond Hill
fil from Richmond Hill
1 review Maple, ON
10/10

window cleaning, gutter cleaning and chandelier

Guram was very polite and professional. He was very careful, thorough and meticulous in his work. He did an excellent job on my windows and gutters! Guram is an exceptional worker and I would recommend him highly!

Approximate cost of services:
$700.00
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Yuliy Ruzin from Richmond Hill
Yuliy Ruzin from Richmond Hill
1 review Richmond Hill, ON
0/10

Painting

Gold Standard painters did TERRIBLE job. I paid them to fix a ceiling. After they finished I found my ceiling uneven and looks terrible. I asked the fix it but their response was this is all we can do and I should pay another $150 if I want it fixed.
Stay away from Gold Standard, they are going to do terrible job and squeeze more money from you to fix it (maybe).

Approximate cost of services:
$1,200.00
5 of 5 people found this review helpful.
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Company Response

Hello Yuriy,

I just took a look at the account and there seems to be a bit of miscommunication. I educate all of our staff that we are not in this business for the quick buck. I would rather keep you as a customer for the next 10 years than leaving you unhappy with the service.

Yuriy, please understand whenever we do any painting or renovation type of work, everything has very thin margins. That is why we go into great detail to write everything on paper. According to my records, our representatives relayed the message to you that if we simply paint over that part of the ceiling, it will look uneven and we recommended it to get patched up. You told the sales agent that you would not want to pay the extra money for it and to simply go ahead with the paint. At the end of the job you were not happy how it looked and asked them to do the patch. Yuriy, please understand we cannot go into our pocket for something that we brought up in the first place. Its for that reason why we make sure to write what scope of service is included. If a simple paint job was ordered, any extra patching has to be for an additional fee since we need to pay for material and our labour. I would be happy to resolve this situation with you, but we need to be reasonable on both ends. Asking us to do work that wasn't included in the first place is simply not fair.

Alex from Richmond Hill
Alex from Richmond Hill
1 review Richmond Hill, ON
8/10

window cleaning

They did work for us last year, and we will probably use them again. It was not a big job, We have a fair size house, 3 stories. Good value.

Approximate cost of services:
$100.00
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Carolyn from Toronto
Carolyn from Toronto
1 review Toronto, ON
8/10

window cleaning

The conducted a door to door campaign in my area. We have approximately 20 windows in our home. The quality was good, the windows look fine. They came to do the work when they said they would.

Approximate cost of services:
$180.00
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David from Toronto
David from Toronto
2 reviews Toronto, ON
8/10

window cleaning

They approached us with a door with a door to door campaign in our neighborhood. We have used them in the past and were satisfied with their work. They were professional and gave good attention to detail.

Approximate cost of services:
$240.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aurum

Window & Gutter Cleaning Some of our customers include: City of Toronto, Honeywell, Toronto Transit Commission (TTC), St. Joseph's Hospital, North York General Hospital, and Westdale Properties just to name a few. Aurum offers professional, cost effective, and valuable residential & commercial window cleaning services. With over 10 years of ...
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