Aurum

Formerly Gold Standard Property Care
Window & Gutter Cleaning
Vaughan ON L4K
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Andrea in Etobicoke
Andrea in Etobicoke
1 review Toronto, ON
0/10

Aurum window cleaning/Gold Standard property care

I hired this company to clean my windows inside and out. Two young gentlemen resembling squeegee kids came and cleaned the glass. They did not remove the windows to clean between, the glass was streamed and still dirty. I was told the frames would also be done - they were left dirty. I asked them to redo and had to explain how to take the glass out to clean them properly. I then had to do this myself. In the end, they were left dirty and when I asked them to redo these kids told me this was the best they could do. I then paid my cleaning lady to finish the job and I did some of it myself. I was selling my home and needed it done well. I then called the company to complain and they insisted I pay for the service. They then sent my file to a collection agency and I am being bullied into paying for a service that wasn’t provided. You are better off finding some kids to come with a squeegee. You will get a similar result.

Approximate cost of services:
$300.00
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Company Response

Hello Andrea,

We're sorry to hear that you had a negative experience with our company. The windows that you are mentioning are called storm windows, which are an additional charge. There was no indication of this during the initial phone call, hence why our technicians were not able to do this. Please give us a call and we will figure out a solution that is mutually beneficial.