Aurum

Formerly Gold Standard Property Care
Window & Gutter Cleaning
Vaughan ON L4K
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HomeStars  >  Window & Gutter Cleaning in Richmond Hill  >  Aurum  >  A horrible job done
Private User
Private User
Private User reviews Toronto, ON
0/10

A horrible job done

They did not clean all areas as per agreed. They left my house with damages. Near impossible to contact anyone at the number we were given. When they were re-scheduled for an early appt to come back to correct/fix the issues they sent a text that they would be there between 10am to 1pm - at 3:50pm I finally got thru to someone who had no customer service skills what so ever. Yes, I'll admit I was upset when I called but he was just plain rude. Kept saying "Don't worry, we'll take of you". At this point we had no trust in their abilities at all.

Approximate cost of services:
$169.50
5 of 5 people found this review helpful.
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Company Response

First and foremost, we sincerely apologize for the miscommunication. We value your time greatly, and the fact that you had to wait longer than expected is unjustified. We have put this, and the customer service issue under internal investigation, and you can give us a call at 1-800-749-0532 to get updated with the status of the investigation.