Aurum

Formerly Gold Standard Property Care
Window & Gutter Cleaning
Vaughan ON L4K
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HomeStars  >  Window & Gutter Cleaning in Richmond Hill  >  Aurum  >  Window Cleaning
Norka from Thornhill
Norka from Thornhill
3 reviews Vaughan, ON
8/10

Window Cleaning

Window & Gutter Cleaning review in Vaughan

Mordecai and Dan came to clean our windows the other day. Overall, I was very pleased, as they were very professional and curteous and when asked to go over a spot again, they did right away.
The only two thing I was not pleased with was the time they arrived. I was told to expect arrival between 9 and 12pm and the only arrived at 3pm. I had to call the office a few times and each time I was given a different time. Other than that it was fine. Make sure you check that team cleans screens as well or any other items you want cleaned. Some teams do screens, some don't. The company does follow up to make sure you are satisfied withe the service

Approximate cost of services:
$280.00
1 of 1 people found this review helpful.
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Company Response

Hey Nora,

I do apologize, about the scheduling issues. I hope after our phone conversation, you are satisfied with the outcome. If you have any further questions please feel free to contact our office.

Previous versions of this review:

Norka from Thornhill
Norka from Thornhill
3 reviews Vaughan, ON
6/10

Window Cleaning

Window & Gutter Cleaning review in Vaughan

Mordecai and Dan came to clean our windows the other day. Overall, I was very pleased, as they were very professional and curteous and when asked to go over a spot again, they did right away.
The only two thing I was not pleased with was the time they arrived. I was told to expect arrival between 9 and 12pm and the only arrived at 3pm. I had to call the office a few times and each time I was given a different time, which was very frustrating. I would have appreciated a phone call advising me on the late arrival. The other item that bothered me was, that I actually paid for window cleaning including all screens. Mordecai, however , told me that he does not clean screens even though it clearly said it was included on the contract.
Not sure if I will use this service again next year as I do need to have my screens cleaned as well.

Approximate cost of services:
$280.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Norka from Thornhill
Norka from Thornhill
3 reviews Vaughan, ON
7/10

Window Cleaning

Window & Gutter Cleaning review in Vaughan

Mordecai and Dan came to clean our windows the other day. Overall, I was very pleased, as they were very professional and curteous and when asked to go over a spot again, they did right away.
The only two thing I was not pleased with was the time they arrived. I was told to expect arrival between 9 and 12pm and the only arrived at 3pm. I had to call the office a few times and each time I was given a different time, which was very frustrating. The other item that bothered me was, that I actually paid for window cleaning including all screens. Mordecai, however , told me that he does not clean screens even though it clearly said it was included on the contract.
Not sure if I will use this service again next year.

Approximate cost of services:
$280.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?