Aurum

My experience with this company was unprofessional from the start. The crew of two showed up to clean my windows when eavestrough cleaning only was booked. Fortunately, I was home when they arrived and caught them before they started on the windows. After they were done and gone, I noticed tons of debris on my grass, all around the perimeter of my house--debris they neglected to clean up. It seemed as though they blew the debris from my eaves onto my lawn and left me with a $118 invoice for doing so. I was contacted a few days later by a company representative looking for payment and I described my experience. He asked me to send him the photos that I took of all of the debris that was left behind. He told me he would get back to me quickly to arrange a cleanup. After approximately a week without a return call, I paid to have the mess cleaned up (I have a bad back and can't risk injury). A few days after that, another representative called me to ask how I liked Gold Standard's service. I was polite but frank with her that Bronze Service would be greatly overstating this company's dedication to their work and customer service. She told me that she was sorry and that a manager would call me back. The next day, another young lady was calling to see how the service was and to collect payment. She had no clue, the notes weren't in the file from the previous calls. At this point, I had spent over an hour of my time speaking to three different Gold Standard employees, none of which were informed or particularly helpful. Today, approximately two weeks after the "service" was semi-performed, the original manager I had spoken to called me back. He was apologetic about what happened and that I had to pay to have their work finished for them. He then told me that head office required payment and that anything less than 75% would be unacceptable to them, but that he'd fight for me if I agreed to pay $50. I told him that if paying $50 would get them to stop calling me, I would reluctantly pay it. It felt like blackmail. He told me to wait as he put me on hold. Then he told me he would call me back. He called me back to tell me that the company would accept nothing less than $75 to cover their costs. I told him he should be ashamed to work for this employer and gave him my credit card number. Over several decades of using home services, I have never come across a company that treats customers the way this company does. I strongly suggest you think twice before letting Gold Standard anywhere near your home. Even if the service was free, I would not trust them. After blowing the service, they had every opportunity to make this right and refused to do so. Nothing short of shameful.