Toronto Comfort Zone

I researched many companies that dealt with electric fireplaces. I was interested in having something installed with a custom mantel. I found Sonny and Toronto Comfort Zone on Homestars. I met with Sonny at his store and immediately knew I was in the right hands. His knowledge, advice and overall help he provided me was great. I sent many, many emails and changed my ideas several times. He was always there with sound advice and wonderful ideas. He was very patient with me through the choosing of a mantel and I have to say the end product was great. I will be using Sonny again for an upstairs fireplace and custom designed mantel. I would recommend Sonny and his team to anyone looking for a fireplace.

I am satisfy on their sales and installation team and I would recommend this company to my friends.

We had been looking to convert our very large wood fireplace to gas for approx. 2 years. During this time we experienced suppliers that never returned our calls and a number of ridiculously high quotes. We finally went into the Toronto Comfort Zone showroom one day and met Sonny. What a relief. Sonny was extremely knowledgeable of the products available and answered all our questions. He emailed us back that night with his suggestion which turned out to be exactly what we wanted. The cost was very reasonable as was the time frame for delivery. The installers showed up on time. They were very courteous and considerate of protecting the surrounding area. The installation was complete in a matter of hours. We are immensely happy with the final product. I would more than happy to recommend Sonny and his team to anyone. They're the best outfit in the city. Just a pleasure to deal with from beginning to end.

The Toronto Comfort Zone were great to work with. They helped us find the right fireplace for our specific needs. Their installation team were wonderful...polite, courteous and cleaned up after themselves. There was an issue with the fireplace a few days after the install and the team was back right away to make it right, a minor issue that was easily resolved. We enjoy our new fireplace almost every night!

Hats off to Sonny and his crew for a job well done -- the experience was a pleasure from start to finish. Very pleased we chose to work with Toronto Comfort Zone for our fireplace retrofit and I wouldn't hesitate to recommend them to anyone. The install crew (led by Raza) were professional, courteous and worked with a high attention to detail.

The results speak for themselves!

Exceptional service from beginning through the end, I will be working with Sonny and team again.

We were most pleased with the services provided by Toronto Comfort Zone. What we appreciated most was their cooperation in working through a complicated renovation project with 3 fireplaces to be installed at three different times to accommodate the sequence of work. This meant that they had to return three times to do the installations. It also meant that they had to store 2 of the units at their facility until the house was ready for the installations. They never complained about this inconvenience and never once suggested that there would be an increase in cost (unlike some or our trades).

We would highly recommend their service.

Lloyd Hilgers

Excellent customer service. Sonny is extremely knowledgable, patient, and thorough. And we are very happy with the outcome.

I highly recommend this company. I used them to convert an outdoor wood-burning fireplace to gas. Sonny is extremely knowledgeable which made it very easy to select the right gas unit. His crew was top-notch and did an excellent job installing the unit, which was not simple as it was necessary to extend a gas line from the house to the unit and this gas line was concealed under a closed deck. His contractor then filled in large gaps around the unit with tiles which matched the existing ones perfectly. The result looks incredible. It is impossible to tell that this was a conversion from wood-burning to gas. I would definitely use this company again.

Sonny and his team provided great service, we needed some guidance on what fireplace to buy and how to make it work and they really helped us out. It was excellent. Thanks again.