WE LOVE EDDY!! We desperately needed to replace the original windows on our two-storey 40-year-old house before the winter season. We talked to five different companies, but decided on New Look Windows & Doors because of Eddy, the company sales rep. Eddy patiently took us through all the options, with his expert knowledge and experience. We arrived at a very competitive price with a quality product. Because we trusted Eddy completely, we decided to replace every single window in the house, including the patio doors and the basement windows. We were impressed with Eddy throughout the entire process. He was very responsive to all of our questions, and came out to the house before, during and after installation to ensure we were satisfied. Oleg, the lead installer, and his crew were fabulous -- very professional and efficient. We thought the installation would take three days, but Oleg brought in a large crew and they completed the entire job in only one day. We are absolutely delighted with the results. The windows look fabulous and it is very toasty in our house. I highly recommend Eddy, Oleg and the New Look Windows & Doors company, and plan to use them again in the future. Many thanks to all!