Valley Acrylic Customer Service - Beware
I was excited to have finally found a shower pan that appeared to be of higher quality than one you could find at the big box stores. And indeed, I would say the overall build construction of the shower pan is excellent. I hired two very highly rated contractors with a lot of experience to install it. They tried everything they could, but noted that there was an imperfection in the shower pan that causes a lot of water to pool into 2 of the corners, and it's impossible for the water to drain correctly. Even after waiting 24 hours the pools of water are still there.
When you pay $1200+ for a shower pan (around 3-6 times the typical price) you expect a shower pan that will drain correctly. Our wholesaler of Valley products has been doing everything they can to get someone at Valley to call them back and come up with a resolution, but Valley has been reluctant to do so, leaving us in a real bind.
- Approximate cost of services:
- $1,200.00