I had Mike come in and have a look at our oven, he was recommended from the LG company. He was to take pictures of our unit and send a a fact sheet to LG determining whether the stove was fixable. He gave me a quote of $250. I contacted LG. They gave me an amount of money that was prorated by 10% every year I owned it which was five years. Mike came back to our house and said that he had the part to fix the oven. My further investigation just did not seem plausible . He realized that he had to replace a unit in the oven. It was much more expensive than the original quote of $250 the final amount would be close to $650. We gave him $$for his service call. He said that once I Take the serial number off the stove and destroy it that the stove is no longer fixable, and it has to be garbaged. That information according to my contract with LG, is false. L.G was compensating me for customer dissatisfaction. LG documents never stated any where that my oven would be scrapped upon removal of the serial #. My advice would be to look for a more honest repairman.
- Approximate cost of services:
- $150.00