Southwest Granite & Glass

Friendly, professional staff. Great selection and quality.
The upgrade to my laundry room with the help of SWG&G, is unbelievable.

-Best service and great communication throughout the whole proccess.
-Best pricing, with three other local companies quoting.
-fastest delivery and installation.
Couldn't be happier. Highly recommended.

PkJones

Now it's my turn to finish

Southwest Granite's repairman came and cut a hole in my counter top, even though the counter was purchased by another company. He advised that the company could fix the chips on my quartz kitchen counter top, and secure the sink with clamps. I contacted Southwest Granite, they spoke to their repairman and agreed to do the work. A scheduler contacted me and booked a half day appointment, where I cancelled my work to be home. The scheduler re-contacted me to say they wouldn't do the sink clamps. I requested the Manager first consult with their repair man and then contact me. The scheduler contacted me back and said the Manager "would be speaking to their repairman as he should not have offered to do the sink clamps". The chip repair appointment was scheduled. There was no consultation by the Manager with the repairman who saw my counter top. Then the company called a third time and cancelled all the work. I advised Southwest Granite that they had agreed to do both jobs in speaking with the first call employee, and also scheduled the appointment with the second call employee for the chip repair, and that I had taken a half day off work. and requested the Manager to contact me. I was clearly advised that the Manager would not be contacting me. Not a professional service. 0 Rating. Rob Harwood and Julie Gibbons, Sarnia
Julie Gibbons & Rob Harwood, Sarnia

They cut one of the pieces of our countertop the wrong size and now they won’t finish it. Since they originally cut the wrong size piece they wanted to use their leftover pieces which will create an obvious seem when completed. We went into this project expecting and paying for a seamless countertop. Terrible experience! Now we have an unfinished project that they won’t complete the way we agreed on.

Customer service was poor. Granite looks great as its beautiful stone....however they chipped my granite in the back underside corner and filled it with grey filling....didn't tell me about it...I found it 2 months later. Called a few times left a message...issue was never resolved. I left the issue alone as I was 9 months pregnant and had other more important things going on in my life. I just know now if I ever build again...I will use a different company and check every corner of my granite before paying. A good quality company would have never installed the piece with the chip. Just upset about them covering it up and neglecting to tell me this occurred. Poor work ethic.