Worst experience ever. We were told that these windows would be much better than our old windows. We replaced All the windows as per recommendation. Installers came- 2 brand new crews- all young teenagers with one foreman. They constantly asked questions on how to do the installation. When they took out the old windows, they broke tiles in the kitchen around one window and damaged the rail down the stairs. No compensation was given, nor was there ever an apology. After they installed the windows the basement ones had to be redone twice as they tried to rush through and made a worse mess than previous. In the winter all the windows iced between the sliders - an issue I never had with the old windows, and ice formed between the window and the sill. Again, never an issue with the old windows. I have had numerous calls and appointments. The supervisor tells the office what needs to be done, and they book a service for something completely different. The last supervisor and crew both stated the windows need to be reinstalled and caulking outside be replaced and new spray foam done as they didn't insulate it properly this causing all the issues. It has been a year and I still have not had them fixed.
- Approximate cost of services:
- $220,000.00