Ontario Go Green

Moved away from my old home and notified OGG to update the water tank rental with the new owner info. However, 3months later the request is still pending and they never stopped charging me monthly. I’ve calling their customer service for approximate 8-9 times but the customer service is basically useless. They kept saying they’d take this away and forward the request to the “relevant” team but never came back with an update. This monthly charge is still ongoing but my bank has blocked the recent one. This is very frustrating. Stay away from this s c a m if you can.

I had hot water tank and furnace with them from the previous house owner.

This year hot water tank was broken. It took them two weeks to fix it. After the fix, I am experiencing the loud noise and raise gas bill. When I ask them to come check, the customer service only saying if nothing goes wrong, they will charge $150 for inspection.

The furnace is also expensive and very noise. They said same thing" until its broken, if they come, I have to pay".

Even worse is that they double charge me for some services paid by my tenant 6 month ago. When I provide the image, their billing team insist that I should provide the full invoice. Didn't their account team can track this? They don't know who get charged, who didn't?

Totally lost my trust. Not helpful Customer Service, Not Qualified Technician, Horrible Accountant. If you want to get into any trouble. Stay away from them.

This sounded like a good deal when I first took it - got suckered in by the "clipboard" and made financial sense. Then said that they would service my furnace and a/c. Every time I've called Ontario Go Green, and tried to connect to service the line disconnects. I cannot get anyone to help me and had to go with another company to get service. The company that came out said that the furnace install was not done right and the installers cut a hole in the furnace, which they were not supposed to do. They also did not bolt the furnace in properly and also connected my humidifier to the wrong place resulting in the malfunction in the first place. I do not recommend this company and wish they'd be investigated for false representation and warranty.