Exemplary service from the estimate to the installation of a new furnace. Right away, the service person identified issues from previous incorrect installation of our tankless water heater from another company. The company left us 3 small electric heaters to keep us warm. Within 2 hours of the inspection of the old furnace, we received by email a written evaluation of the issues and a quote for a new one. Jake very patiently answered all our questions. When we decided to get a new furnace installed, all the paper work was done online very quickly and a crew was scheduled for the next morning. They showed up on time and were very courteous. Ashok and his team did a fantastic job; they went above and beyond our expectations. We love the new furnace and we highly recommend this company.
- Approximate cost of services:
- $5,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for choosing Accuserv Heating and Air Conditioning for your new furnace installation and for your kind review! We're proud that we could provide you with such exemplary service by providing you with a great estimate and excellent installation. Our special training and education programs enabled our techs to quickly identify your furnace issue and that your water heater wasn't installed correctly by another company. We do what we can to help each customer, including providing electric heaters to keep you warm in these cold winter months while we complete your inspection and installation. We're always glad to answer your questions, provide a competitive yet affordable quotes and to help you understand the problem along with all of your options. When one of your home heating systems breaks we treat it as an emergency and try to schedule your repair, replacement and/or installation as soon as we can. We also try to make our processes as quick and easy as we can, since we understand how upseting it can be without necessities of life. Going above and beyond your expectations, is part of our company values and we're happy that you are pleased with both your overall experience and your new furnace! We appreciate your wonderful recommendation.