Deck Space

Hired Deckspace to install a composite fence which they claimed to be able to do. Gilad(owner)ordered material and arranged installation. Long and short the fence looked good once finished. Later in the same year in began to warp in numerous places and given the cost of the installation and material we nor our neighbours were pleased. I called the manufacturer of the material and learned that the installation was not done to specifications. To correct this we would need to remove all boards and rails and re install. So in essence all but the posts had to come down and be redone. Gilad would have nothing to do with this and when i asked him why he did not follow directions he claimed he called the manufacturers (doesnt know who he called)and they told him the steps in the instructions which are clearly highlited as "mandatory" did not need to be followed. This only further proves that he knew the installation process and yes it would have taken a bit longer but it would have been done correctly and given i paid $14588.70 which is $85 per foot this was not a typical installation cost for a typical shadow box good neighbour fence. You could imagine my surprise when he refused to do anything at all to rectify this situation. We had to have the entire fence redone (excluding posts of which one has already shifted, hence the 1 rating). Be very aware if you choose to deal with this company as customer service and standing behind their work is not part of their business model.