The guy name Greg came to fix our dryer on Sept 17th it was working then but the air was not going out. He said we need to have duct cleaning. The door of the dryer would open while we were drying the clothes. So he checked the part in the front it took him 10 min and charged us $209.05. He said once you have duct cleaning it would be ok. We called the duct cleaning company they said everything is ok from outside then he saw that Greg did not attach the dryer vent. I called the company talked to Ben they want us to pay $70 more for them to come and check. We did not use the dryer from Sept 17th till today Sept 24th. They screw up things and then they want us to pay more money to come in the house to fix it. They are not trustworthy, do not let them come in the house. They purposely broke something so they can make more money from us.
- Approximate cost of services:
- $209.05
- Company Response
At least said the correct story , our company came the same date that you request for service to repair your dryer and replace the strike on your dryer on your dryer door than our tech gave you the solution to call for air duct company to clean your vent as well , your husband call us and told to the office that air duct company told him that they cant clean the vent because they will damage the dryer something that’s incorrect then your husband told us the he run the dryer few times and only after few times couple days its stop working you been told that we can come over again and check the issue for you and if this is the same case that we repair we will not charge you but if this is different issue it will be charge on it so you disagree on that and just said that you put review on our company as you did so first its better for you as person check who said the truth on that case , all the call to our company is been record so at least you should do your homework before go further , our goal is satisfactory of service but when people react like that we will still gave the best service for our customer outside once in year its not working same at your case noting to work with thank you and have great day