The technician assessed that our washer needed a new pump and then quoted a replacement cost of $475. When I followed up to have the pump replaced the technician is the same person who answered the phone and not customer service and he was angry that I was asking for the work to be completed.
Then he said he’d order the part. I had to follow up a week later and his response was that the part was no longer available! When I asked what the exact part number was that he was referring to because I know he never took down our model number or any other information about the washer in order to arrive at that conclusion. His answer was that the distributor just said that the part wasn’t able.
He then got rude with me when I tried to understand how it was there was no part information in the email from distributor then he started becoming more and more rude and just hung up the phone then also blocked me!
I believe this company is a totally unethical practice. I believe they simply come in and do a service call with no intention of ever fulfilling any actual service work.
I have never had this kind of experience before with other technicians. It’s a pity that it was an emergency to get the washer fixed so I didn’t wait for cobrrcyors that usually work in our building and come recommended.
- Approximate cost of services:
- $80.00
- Company Response
sorry to hear about that , as we try to explained to you over the phone over an hour that our tech forget to take the model number and if you can provide that to us and you start to scream over the phone we decide that we prefer and advise you to call different company and we will refund your service call but looks like that one also wasnt good for you and you ask for more so feel free to call us any time to get your service call back , THANK YOU VERY MUCH AND HAVE GREAT DAY .