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Kevin in Leslieville
Kevin in Leslieville
10 reviews Toronto, ON
3/10

Samsung Washer Repair

I had Same Day Appliance Service come on Sunday Sept 1st to fix a washer making loud clicking noises on the spin cycle. In 15 minutes the technician diagnosed the issue as a belt and committed to returning Tuesday the 3rd for the repair. When I called to book, they told me that there was a $75 service call fee if we didn't proceed with the repair but that this would be credited to the labour cost if we proceeded. The bill today was $214 and then tax. I asked that the bill be broken down as parts and labour and the technician argued that he didn't charge by the hour, but by the job. He was here a total of 30 minutes in the two days. He conceded the belt cost was $56 which left $158 of the bill for labour - which was outrageous. We agreed that I would pay the pre-tax amount but I still informed the technician that I was convinced the $75 fee was in this cost despite what I was told and that I was going to write a very bad review about the company. This didn't seem to bother him.
So, they were prompt and came on a weekend and kept their appointments perfectly. The washer is indeed working and working well but the cost was ridiculous for the ordering and installing of this very simple part.

Approximate cost of services:
$214.00
What could this company do to improve their services?
They need to uphold their fee structure and support that was documentation and separate invoices by parts and labour.
Any advice to offer fellow homeowners facing a similar project?
Get competitive quotes. I did not.
3 of 4 people found this review helpful.
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