I had Same Day Appliance Service come on Sunday Sept 1st to fix a washer making loud clicking noises on the spin cycle. In 15 minutes the technician diagnosed the issue as a belt and committed to returning Tuesday the 3rd for the repair. When I called to book, they told me that there was a $75 service call fee if we didn't proceed with the repair but that this would be credited to the labour cost if we proceeded. The bill today was $214 and then tax. I asked that the bill be broken down as parts and labour and the technician argued that he didn't charge by the hour, but by the job. He was here a total of 30 minutes in the two days. He conceded the belt cost was $56 which left $158 of the bill for labour - which was outrageous. We agreed that I would pay the pre-tax amount but I still informed the technician that I was convinced the $75 fee was in this cost despite what I was told and that I was going to write a very bad review about the company. This didn't seem to bother him.
So, they were prompt and came on a weekend and kept their appointments perfectly. The washer is indeed working and working well but the cost was ridiculous for the ordering and installing of this very simple part.
- Approximate cost of services:
- $214.00
- What could this company do to improve their services?
- They need to uphold their fee structure and support that was documentation and separate invoices by parts and labour.
- Any advice to offer fellow homeowners facing a similar project?
- Get competitive quotes. I did not.
- Company Response