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Here is a synopsis of the service we received today from R & B Plumbing.
We needed a professional plumber to install warranty replacement parts in our tub and shower system, as well as repair an old sink faucet, and provide a recommendation on what to do about a leaking shut off tap in our basement ceiling.
I’m really pleased we had Geoff from R & B Plumbing do this work. He was on time, very personable, asked great questions, and made practical suggestions on what to do about both the sink faucet and shut off tap. In addition, he installed the warranty replacement parts in the shower, tested the work, and showed me on the old parts what may have caused the problem. Before he left, he explained that he would make notes (on the spot) on the proposed solution for the basement ceiling, and provided other recommendations on what to do before the plumber came to complete the work. We also discussed future work and other services the company could provide, including furnace maintenance, which he outlined in some detail for me.
We’ve been looking for a local company, with a good track record, where we could establish (hopefully) an on-going working relationship. We’ve had other companies do work for us, but unfortunately, have had mixed experiences with them. If Geoff’s approach to customer service and the work he does is any indication of R & B’s reputation in the community, we have every intention of calling again to have our plumbing work completed, as well as call for future work.
Thanks again,
Deanna
- Approximate cost of services:
- $167.00
- Company Response
Thank-you for your kind comments. You were smart to realize your faucet was still under warranty - most quality faucets have lifetime warranties - and order the parts before our arrival. It allowed us to make the most efficient use of our time with you.
At R&B Plumbing and Heating we pride ourselves on quality service, so it's wonderful to be recognized in such a public way. We are glad you chose us to be your local plumbing company. Most hope not to need the services of a plumbing and heating company, but when you do, we will be there.