Gas Fireplace set up & plumbing repair
I had a new gas fireplace installed by another company but for some reason, before they left, they didn’t set it up to work with the remote. I decided to get R&B to come out. Rob arrived and programmed the remote to the fireplace box so you could use the programmable thermostat feature and remote control to turn it on and off. He took care to adjust the fuel pressure so that the fireplace was working within the manufacturers specifications.
While he was there, I mentioned my upstairs toilet that was running but it only happened on occasion. Luckily it was running right then and he was able to take a look. I was really happy I had asked while he was there since it saved me the price of a second service call - plus I was able to avoid the scenario where I would call them out just for the toilet only to have the problem not happen and then what would he investigate?
He pulled off the toilet tank lid and discovered that the problem was a simple one. The chain that lifted the plug in the bottom of the tank was simply too long. The excess chain was getting caught under the seal at the bottom of the tank and causing the toilet to run. A few less links in the chain and it hasn’t happened since.
All in all, I was very satisfied with the professionalism and value for service. Even though I hope not to need them soon, I will definitely have them back again.
- Approximate cost of services:
- $140.00
- Company Response
Thank-you for the positive review. When the efficiency of a fireplace is so much lower than a furnace, we know how important it is to have thermostat managing the use of it. If a fireplace is your main source of heat in a room (or even if it isn’t), a programmable thermostat can really save you money by having it turn on, only when you need it, and only when you are home. In your case, it was also adjusting the flame levels of your new fireplace to burn efficiently and evenly that will improve the life of the unit, and give you the look that was intended when you chose that fireplace model. We know that it’s the smaller details that make the difference, whether it is programming the remote or stopping a running toilet, that make our customers life easier. Rob has a passion for providing his customers with products that are of good quality and work well. Thank – you again ,Rob Blaksic