I had an appointment between 9 am and 11 am. About 8:30 they called and left a message on my answering machine saying they were about 25 minutes from my house and I could call them back if I wanted and gave their phone number. I called and they said the would be there is 15 minutes. In less than 15 minutes and before 9:00, Tory, Matt and John were at my house. Very professional and friendly. They removed a 6' couch, big chair and old, heavy stove from my basement as arranged. For $30 extra, they took a huge TV - the kind with a big back and very heavy! Everything fit in truck and they asked if I had anything else to go? They took a broken wooden picnic table and a scooter that did not work, with 2 batteries. All done in less than 1/2 hr. I am removing clutter from my home of 45 yrs. The guys were very efficient and willing to do the job with a smile. I will call them again and have shared my experience with friends on Face Book. They gave me coupons to share also. Thankful to Homestars for Just Junk.