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HomeStars  >  Heating & Air Conditioning in Concord  >  Crown Marble & Granite  >  Disaster Customer Service & Install
Private User
Private User
Private User reviews Richmond Hill, ON
0/10

Disaster Customer Service & Install

If youre in the market for a marble counter and backsplash install that comes with a side of shattered dreams and cracked quartz, look no further than Peter and his team of kitchen carnage specialists!

Lets start with the masterpiece of their work: the backsplash behind my range. Imagine a single piece of quartz that didnt stand a chance. It cracked a few months after installation because he forgot to put glue, and rather than owning up to a poor install, Peter blamed the manufacturer. Classic move, Peter! Why fix your mistakes when you can point fingers and hope someone else pays the bill?

And speaking of measurements, Peter must have eyeballed my kitchen with a ruler from the dollar store. My range didnt fit between the counters, so they had to grind down half an inch post-installation. Let me tell you, nothing screams high-end marble installation like countertops that look like theyve been chewed by a very precise beaver.

But wait, it gets better! My wife had the audacity to point out these issues, which hurt poor Peters feelings. Yes, because nothing is tougher than being told your crew didnt install a kitchen properly. Instead of fixing the issues, Peter just threw his hands up and pouted. A+ customer service, my guy.

We ended up hiring another company to fix Peters mess, and guess what? They were professional, polite, and competenta refreshing change! I wish we had gone with them from the start instead of taking a detour through Peters House of Disappointments.

Pro tip: when you let someone into your home to do work, trust matters. Mistakes happen, but what really counts is how they handle them. And Peter? Peter handles them by...not handling them. If youre into unprofessionalism and counter chaos, Peters your man! If not, do yourself a favor and swipe left on this one.

Approximate cost of services:
$16,000.00
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