Crown Marble & Granite

We hired Crown and Marble (owner is Peter) and his team to install the countertops and backsplash for our kitchen reno. We thought we were hiring professionals, but that was not the case. They did a lousy installation job and a large piece of the backsplash fell. After calling Peter multiple times and him forgetting or being too busy, he finally came to look. He was rude, arrogant, dismissive, and in a rush to leave. He deflected blame to the supplier and even filed a claim with them, only for it to be rejected. It was evident that Peter's team was incompetent and failed to apply adhesive on the fallen piece of dekton.
For months, I chased Peter trying to get answers, but he did nothing to address this issue. Not once did he return a phone call, email, or message. He has taken zero accountability for the poor workmanship done by his team and has been difficult to deal with from the start.
A couple of times he said he would send someone, only no one showed up, and no one called. His only concern is receiving payment, beyond that he does not care.
I am also concerned about the quality of the workmanship in other areas. There are areas with large gaps between the slab and the wall that are clearly missing adhesive. I am concerned that it is a matter of time before another piece cracks and falls off again.
He was strongly encouraged by his supplier to do the repairs. Instead, he continued to find excuses to not do the work and deflect blame. That was when I realized he never had any intention of fixing the issue.
After enduring months of neglect and frustration, we made the decision to find a more competent installer to fix the issues, knowing it would come at considerable expense. The sloppy workmanship, lack of accountability, and Peter's arrogant attitude has left us deeply regretting our choice to engage with Crown and Marble.

We had a Dekton kitchen countertops and backsplash fabricated and installed by Crown 11 months ago. Dekton is a terrible product and Crown a terrible fabricator. Within 3 weeks of installation the cooktop counter cracked. They couldnt repair it so Cosentino started a claim. It was decided that it was the fault of Crown Marble and they had to replace the counter. After 11 months they now have taken the old countertop (and wanted out $3000 stove to fabricate the counter) and after over a month they are bringing it back. After a few months the waterfall island started to separate. They used epoxy to rejoin the side piece to the top. It looks terrible. When Cosentino saw it he said he thought it looked dreadful. We had a small ship that our glass soap dispenser hit which they glued back on. Of course it has yellowed and looked terrible now. While cleaning a glass jar, the jar hit the the side of the sink and caused a 1 1/2 inch chunk to come out of the side of the countertop. Crown claims they dont warranty impact. An anvil didnt hit the side of the sink. It was a glass jar! Cosentino doesnt back their product and Crown doesnt back their work. Cosentino even has a video on proper repair of Dekton surfaces which Crown has obviously never seen. Epoxy is not used to repair Dekton, yet Crown uses it as their repair resolution. Their installers scratched all of our cabinets while installing the backsplash. They claim Dekton is a highly durable which is a complete fallacy. I am now waiting for the BBB to step in and deal with the problems. DO NOT USE CROWN MARBLE OR COSENTINO PRODUCTS. There are lots of great products and fabricators in Toronto. Spend your money elsewhere!

First, I love the place. It is well organized and you can see all your options on the wall, big enough slab to see the feel and look of the product as opposed to just a piece that they pull out.

Secondly, they apologized for not attending to me ASAP as they were on another client. I appreciate this gesture. It takes humility and professionalism to say, "Sorry, I had to finish with a client..." Actually, that's a good sign that Peter accommodates well everyone.

Thirdly, I received a very good service from the first day I walked in up to the installation date. Their installer - Al , is great, too and the assistant.

Overall, I am happy with the product and the service. Will definitely use them again on my next project and would highly recommend them!

I called 5 different companies and I am happy we decided to move forward with Crown Marble. I dealt with Weshna and Peter who were very knowledgeable and patient with us. Pricing was fair and inline with others.

We are over the moon with the final end product. Ver close attention to detail on matching the veining at the seams and backsplash and in the mitred edges. It’s the details that really makes for a great final product.

Highly recommend.

This was our first major kitchen reno, and our our first time sourcing our own counter top -- I'm very grateful we decided to go with Crown Marble.

We had a very good experience with this company. Fair price, estimated delivery time was fast and accurate, and our final product was beautiful.

We especially enjoyed working with Peter - he was ready to take our calls anytime; was there to troubleshoot concerns and came through on his commitment.

*My only advice would be to make sure you are comfortable with your sales associate, and if not, make sure you request someone else. There are a few to choose from and you aren't locked-in.

We found a new material for counters & backsplash called Dekton. We went to the supplier and were given a list of 4 fabricators who were certified to work with this material. We met with Peter who seemed enthused to do the job. Apparently just after we had our template completed, a flu bug swept through the shop causing considerable delay in the fabrication & installation of out counters & backsplash. The issue was communication and our expectations could easily been reset with open clear communication. Instead of 7 to 10 days to install we were out 16 days and to finish the job including counters & backsplash was fully 4 weeks. The installers, Al & Chris, were awesome and the end state is very satisfactory

I dealt with Peter, not professional or courteous, no sign of customer service mannerism at all. This was in October 2015.
I placed my order while driving, he could not wait until I get home 20 minutes later, he had to be paid in full immediately, so I had to pull off from driving and give him my credit card number; by the time I got home he already filed the payment. My measurement took place 3 weeks later from paid in full date and installation 6 weeks later from payment date. Left several messages with Stephen for Peter to find out what is going on with my countertop, no response to my messages. He called to say some one will be there to measure 2 weeks later, then 6 weeks later to say installation will take place; never addressed why I never received a return call to my messages.
Countertop comes, not what I ordered there were marks on the top that was supposed to be removed, the bevelled edges I was promised not there, it was not sealed or not done properly. I had to have it sealed and polished by someone else at a cost obviously. Within 12 hours of installation a water stain from a water bottle was on my new countertop. I called Peter and again could not get him, days later I called and I guess no one was there to answer or he was expecting a call so I got him, told him my predicament to which he responded "what you want me to do" ever since then I have not had contact with this individual. No recommendation from me; sorry.

I HAVE USED CROWN GRANITE MULTIPLE TIMES ANDWHEN YOU WANT A GOOD DEAL AND GREAT WORK THEY ARE THE GO TO GUYS STEVE EVEN REMEBERED ME FROM 5 YRS AGO HES DONE 3 JOBS FORME AND I WOULDNT EVEN CAL AYONE ELSE THEY HAVE 1000S OF SLABS THERE TO PICK FROM AND 1 WEEK LATER THEY INSTALLED IT AND IT LOOKS GREAT THANKS GUYS DO NOT WASTE YOUR TIME EVEN GETTING A QUOTE FROM ANTONE ELSE
CROWN GRANITE IS NUMBER ONE

I am extremely pleased with the product and services I received from Peter and team at Crown Marble. Peter was a true professional and was willing to help me with my very specific requests. In addition, his installation team was equally professional. They completed the job with care. I would highly recommend Crown Marble. Thank you.

We had a great customer service experience from Stephen Eisenbaum from Crown Marble and Granite. He was helpful, patient, professional and attentive with our requests. . He ensured that our Counter was delivered on time and on budget. We would recommend Stephen & Crown Marble and Granite.