Mega Interlocking & Custom Designes - No longer in business

Our home is home to 2 seniors (aged 85+) and a paraplegic with permanent mobility issues.

Since working with this company, it has brought our home stress, anger and unnecessary inconvenience. I would PLEAD you not to use this company, in your best interest and in the interest of deserving people of hard earned money.

Work- We were looking to redo our entrance steps and the interlocking from the driveway, up the steps to the front door. The work estimated was $5990 and were promised 3 weeks until completion. We signed the forsaken contract and handed over a deposit in good faith. The sales rep, M was very polite, courteous and promised us the work will be a priority mainly because of the mobility issues that exists among the family members.
A week later, Mega's crew begins work- ripping up the existing stone and steps. They were in and out in a couple hours, and with that they also took the first deposit, $1250.
Mega then began our misery, 2 weeks later, WE had to call and ask for an ETA. Unfortunately, Mega explicitly doesn't give any promises, rocks have been ordered and we wait. No complaints at this point.
40 days later however after ~20calls, I called and issued a firm warning that would warrant some sort of an answer and not a vague promise for work that is taking extremely long. What came next, was utterly shocking and a rather disgusting approach to Customer Service.

Customer Service- Until signing that contract, they were nothing but great. Since ripping out our property however, they have disappeared, VANISHED. I did manage to get hold of David, once my son took his opinion on Facebook. He called in less than 5mins!

David- The pain this man has put our family through is literally worthy of a few tears. This man will charm you to a sale, but has NO integrity to keep up to his own promises. In the last 10 calls, David has yelled, cursed, insulted us far too many times to keep quiet.
My son posted comments on Facebook (Sept 5th) (attached screenshot). David has used his comments AS AN EXCUSE to stop work!

We clearly have grown tired of the call dodging and the same monotone reply and demanded work continue before the winter and cold come. David has been NOTHING but a pest, yelling back and telling us "Crooks dont call back",10 times at the top of his lungs. And threatening our family with taunts such as "call the Better Business Buraeu, they do nothing and you'll end up with nothing, we're covered anyways""go legal, you'll end up with nothing anyways".

David, we just want OUR HOUSE WORK DONE. It's sad to see you've misled others on Homestars but you've put us through enough.

Problem Resolution- David and his staff are simply too hard-headed to have any sort of compassion or even the decency to talk properly. I'm appalled with his attitude towards our project and the lack-lustre replies and excuses he pulls out of thin air.

At this time, David doesnt trust us, and expects a certified chq from us and is charging us a surplus of money to "expedite" the work.

My biggest concern, his crew will damage our property, work haphazardly and continue his careless attitude.

Quick summary-
- Mega takes contract, deposit
- breaks ground 1 wk later, another deposit
- not showed up since, have not even cleaned outside mess from ground breaking, excuses of bad summer weather?!, lack of stone,
- stone on back order (as of Sept 11th, its been 44days), NO ETA, NO IDEA, no updates or callbacks.
- call for answers, David yells to stop bothering him, hangs up ~6 times (Sept 10th/11th)
- NO resolution, unwllling to work around son? and just pushing time until "weather permitting" rules apply.

On May8,2013 I intered into a contract with Mega Interlocking for $3,350 to get my interlock done.At June8,2013 their crew started fulfill a project.But until now ,today is September 6,2013 they did not put Polymeric sand into the joints as supposed to be done by contract.Nothing has been changed after repeated calls to the customer service and phone conversations with project manager and with owner David. Three month of excuses and promising they will be there one day convinces me that I made a big mistake in choosing this company.So be warned when dealing with Mega Interlocking.

my friend used mega interlock and was happy so we call them and they give us good estimate and they have good knowledge! we wait 3 weeks and they come and finish big job in 2 days so fast! they did custom design pattern and 2 colors and we are so happy! thank you mega, we tell all our friends to call you!

In late spring/early summer of 2012, the wife and I wanted to install a “something” in our townhouse backyard in Maple to make it more usable as the ground was slopped towards the back corner. We originally wanted a deck but felt that it would make the backyard feel much smaller seeing as it would need to be elevated off the ground and have stairs around it. We were SOOOO correct! After contacting Mega and speaking with Harris, they helped design a beautiful 13x13 patio with a curved corner that we absolutely loved and it made the backyard feel even larger as there were no railings obstructing the views and it was all at ground level. To add to the original desire for “something” in the backyard, while onsite for the estimate, we also discussed widening the driveway for a second car as the single car driveway wasn't cutting it for us. My biggest concern was symmetry, and it absolutely drives me nuts if things are not symmetrical. Since we couldn't extend the driveway on both sides and the fact that the original walkway was cut into the driveway (not sure why the builder did that!), Harris came up with a brilliant idea of a curve around the top of the driveway and extending the interlocking down both sides towards the road. That was an excellent idea, and completely satisfied my OCD on symmetry!

After the installation was complete, we had a number of neighbors inquire about Mega as they too wanted to do something similar. Later on that summer, we saw many other homes in the area getting interlocking done by Dave and his crew.

Dave and Harris were quick to respond to any problems or questions when we called.

Now that we have moved into a new home, we are looking to do some work in our new backyard around the pool. We will definitely be calling Harris to come take a look and give us some ideas!

Definitely recommend this company!