Brought my computer into PCNIx on Dec 03 2016 and was given an estimate of approx. 7 days to repair it. It's now Feb 3 and I am still waiting on a straight answer about when it will be ready 2 months later! When I called over two weeks after bringing it in and paying my deposit, on Dec. 21, I was shocked to learn that they now estimated that it would take until Jan 26 (because of the Christmas season). On Jan 20 when I called to make sure it would be ready as promised, I was told to give them 7 more days and that the part had shipped. On Feb, 03 (11 days after my last call), I am now told the part was ordered late and is on back order. Wait, what? Last time you said it had shipped!!! They have had my computer and $280. deposit since early December. I have had nothing but broken promises. Had I originally known it would take this long, I would never have chosen to repair it. I would have purchased a new computer. But, I never got to make that choice. So, I guess I am at their mercy. Still waiting for Amir to call me back....Amir? Thuis is not acceptable in any way.
- Approximate cost of services:
- $560.28