Elaine from Scarborough

Brought my computer into PCNIx on Dec 03 2016 and was given an estimate of approx. 7 days to repair it. It's now Feb 3 and I am still waiting on a straight answer about when it will be ready 2 months later! When I called over two weeks after bringing it in and paying my deposit, on Dec. 21, I was shocked to learn that they now estimated that it would take until Jan 26 (because of the Christmas season). On Jan 20 when I called to make sure it would be ready as promised, I was told to give them 7 more days and that the part had shipped. On Feb, 03 (11 days after my last call), I am now told the part was ordered late and is on back order. Wait, what? Last time you said it had shipped!!! They have had my computer and $280. deposit since early December. I have had nothing but broken promises. Had I originally known it would take this long, I would never have chosen to repair it. I would have purchased a new computer. But, I never got to make that choice. So, I guess I am at their mercy. Still waiting for Amir to call me back....Amir? Thuis is not acceptable in any way.

My oak floors (approx. 620 sq ft.) looked terrible because the original bleached oak finish was wearing off and parts of the floor were darkening from me using water over many years to wash them (don't do this). I needed to do something quickly because we had just bought a new home and needed to sell the old one asap. I decided to use NewRidge based on the HomeStars reviews. The office staff were polite and organized and accommodated me quickly. When Sebastian came to estimate the job, he explained everything fully. On the first day of the job, he and his crew arrived promptly and were professional, clean and courteous .Sebastian taught me how to properly care for the new floors as well. My friends and family could not believe how beautiful my floors looked (like new) and our house sold quickly. Once we got to work on our new (older) house, had torn out the old carpets and discovered the original hardwood underneath, we called NewRidge again and asked for Sebastian. The floors in the new house also needed some repair in addition to sanding. Sebastian repaired the floors seamlessly and again did an amazing job of refinishing them. I highly recommend Sebastian and NewRidge if you want to make sure the job is done extremely well and on schedule.