Urban Barn Mississauga

We visited Urban Barns first time . Our interaction with the store manager
Angie was beyond our expectations. The epic of customer service. We placed order for 6 dinning chairs just trusting the amazing representative. Wish company like your empower more their outlet managers learning from moments of truth. !0% discount invitation was confusing. Hope the dining chairs we ordered meet high standards of quality and workmanship?

I have bought bedroom furniture and a dining table from urban barn two separate times and all the products were defective to some degree. My recent purchase of a dining room table was the worst with a different colour of paint on one side of the table and you could see the stain/paint drippings on the side of the table.

When I contacted customer service regarding this they got back to me 3 days later with an email. I was told my table is no longer available. I wanted that specific table and was waiting for it to go on sale. Now my options are to get a refund or buy another table and pay the difference. I think they should at the very least pay for some of the difference since I have had such bad experience and now am having to pay more for a table. I asked them to call me to discuss and no one ever called me back. I would never shop here again or recommend them to anyone.

I understand that sometimes furniture has flaws, however if they gave me better customer service and some sort of extra reimbursement I would be happy. In the past if i have ever had issues with stores, they have been fair and kept my business.

Furniture is nice and the staff at the store are very helpful. The downside is their delivery service is the worst I have ever used. They contact you to book a day, and cannot give any sort of window basically anytime from 8am-8pm, so I had to take a day off work. The day before delivery they called and said they would show up from 6pm-8pm (not ideal because i have a infant but i didnt want to wait another week for delivery) so I took a day off for nothing, so now i had to cancel my evening plans to accommodate them which turned out to be a waste of time because they never even showed up after taking over three weeks to arrange the delivery. Needless to say we cancelled our purchase

All the staff was friendly, attentive, and knowledgable. Great customer service and terrific selection of merchandise. We dealt with the manager and she was very helpful and professional. Definitely my new favorite store. I just love my new furniture.

This is such a great store. Extremely trendy items, great for big spaces or small and very simple yet classy designs. I purchased a grey duvet sheet set. I looked everywhere but loved the one at Urban Barn the most. The quality is A+ and so cozy. The customer service is good, but you must approach them for help. Also, all the items I purchased were instore so I didn't have to wait for delivery. The prices are very high so I can't stop her all the time, however it's nice every so often. Its great to roam and get wonderful ideas on how to set up your home so that it looks elegant. Also great for condo and loft furnishing.

I highly recommend Laura King at the Argentia Urban Barn location. Her expertise, professionalism and patience made our purchase a delight. I plan to return to purchase other pieces from her in the future.