Home Depot Canada Installation Services

Please be aware and DON'T order any installation from Home Depot, or you are for a nasty surprise!!!
We requested new quartz counter tops for our new kitchen which cost us almost $3000, after 3 weeks they showed up with the wrong size and had to reorder them. We explained that we haven't had kitchen sink for 5 weeks now and can you at least hook up our sink and faucet temporarily and after many many calls and discussions they finally agreed to do so. However, after 6 days now, and calling numerous times to follow up on the status of this plumbing and why no one called us for an appointment or come to hook up our sink, I got Home Depot's installation phone number and found out that they had my phone number wrong (can you believe that!!!!!!!!) I mean, a big company like Home Depot has lost its communication link to get the right phone number. Now they say, "oh, ok now someone will call you to set up an appointment", what the h$#@? someone call us to make an appointment for God knows when!
When I called back their Project Support Center and finally talked to a person in charge, he says, it is impossible for our installation dept. or anyone who has access to your file to have the wrong phone number. SO, someone is being dishonest with us and giving us run around. THIS IS THE WORST EXPERIENCE WITH AN INSTALLATION! We've been washing our dishes in our bath tub for all this time and obviously they don't care.