We hired CK Moving to move us from Ontario to BC. Possessions to be packed in Ontario on June 19th and delivered to BC on June 30th. We were told they would call us to confirm times the day prior to packing - none were ever received-we had to initiate to confirm everything. Delivery was to be on June 30th - we called at 1PM and were told "they were on their way". We called again at 2:30PM and were told that the truck containing our possessions had broken down in Revelstoke - they did not know when we would receive our belongings. (NOTE: even if truck had NOT broken down, there was no way the delivery could have been made on June 30th - at 2:30 PM they were still 8 hours away.) It was a long weekend - no one would be in their office until Tuesday morning - so no answers available to us until then. On Tuesday, we were told it would be a week before they could deliver as the truck had to be fixed. We asked why they would not rent another truck - send another of their trucks - anything! They said that they only had two trucks, and the other one was on its way to the east coast.
Our daily phone calls were not returned - our emails were not responded to. We had to phone them constantly to try and find out what was going on. Every time we asked to speak with a manager - there was never one available. We had moved across the country into a new home - we knew no one - and we had no furniture....nothing. The delivery date was then moved to July 12th - then again to sometime between July 12th and July 14th - it was FINALLY delivered on July 12th...almost 2 weeks after it was supposed to arrive. Two weeks of paying for meals at restaurants - of sleeping on the floor in an empty house - of frustration - unbelievable.
When the truck finally did arrive and items unpacked, we noted (and took pictures of) boxes that we had packed - marked on all sides as "FRAGILE - CRYSTAL" and "FRAGILE - CHINA" that had been packed into the truck - on the bottom layer - with a bedroom dresser standing on top of them. I guess it does not matter that the boxes were clearly marked.
I would NEVER recommend these movers to anyone.
- Approximate cost of services:
- $0.00